Itzel Pegueros
Henderson,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
FOOD SERVER
TAP MGM - EXCALIBUR CASINO
04.2023 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
FOOD SERVER
Buca di Beppo - EXCALIBUR CASINO
01.2022 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
CASHIER/BARISTA
ARK Las Vegas Restaurants
01.2019 - 01.2021
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
HOSTESS
Settebellos Pizzería
01.2016 - 01.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
HIGH SCHOOL DIPLOMA -
Coronado High School
Associate of Science - Business Administration And Management
College of Southern Nevada
Las Vegas, NV05.2019
Skills
- Cash Handling
- Food handling
- Professional Attitude
- Cleanliness standards
- Relationship Management
- Safe Food Handling
- Guest Relations
- Allergy awareness
- High-volume dining
- Suggestive Selling
References
- TAP Excalibur, 702-597-7777
- Buca di Beppo, 702-795-1010
Languages
Spanish
Native or Bilingual
Timeline
FOOD SERVER
TAP MGM - EXCALIBUR CASINO
04.2023 - Current
FOOD SERVER
Buca di Beppo - EXCALIBUR CASINO
01.2022 - Current
CASHIER/BARISTA
ARK Las Vegas Restaurants
01.2019 - 01.2021
HOSTESS
Settebellos Pizzería
01.2016 - 01.2017
HIGH SCHOOL DIPLOMA -
Coronado High School
Associate of Science - Business Administration And Management
College of Southern Nevada
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