Itzel Perez
Rio Rancho
Summary
Dynamic operations professional with a proven track record in optimizing processes and driving efficiency across diverse environments. Expertise in fostering team collaboration, strategic planning, and delivering measurable results aligned with organizational goals. Highly adaptable to changing needs while effectively leading cross-functional teams to success. Recognized for exceptional skills in project management, process improvement, and resource allocation, consistently enhancing operational performance and reliability.
Overview
9
9
years of professional experience
Work History
Operations Manager / Nutrition Manager
Mid-West New Mexico CAP
Los Lunas, NM
05.2023 - Current
- Implemented regulatory adherence strategies to ensure operational integrity across diverse service locations.
- Evaluated and refined documentation and reporting practices to uphold stringent regulatory standards.
- Executed thorough briefings on policies and procedures to ensure clear and consistent messaging among staff, families, and external partners.
- Developed and managed collaborative relationships with healthcare providers and government agencies to support regulatory compliance and streamline communication processes.
- Executed data management processes for sensitive and confidential information, adhering to strict confidentiality protocols.
- Managed logistics scheduling and administrative processes to improve overall operational effectiveness.
Dietitian Assistant
UNM Sandoval Regional Medical Center
Rio Rancho, NM
07.2022 - 04.2023
- Monitored and supported patient care initiatives, maintaining strict compliance with regulatory standards.
- Upheld patient confidentiality protocols while accurately documenting medical records to support quality care.
- Facilitated nutrition-related services for clinical staff, ensuring optimal patient support and care.
- Assisted dietitians in developing and implementing individualized nutrition care plans.
- Educated patients on dietary guidelines and nutritional information to promote healthy choices.
Customer Service Associate
Lowe’s
Albuquerque, NM
12.2021 - 04.2022
- Advised customers on product options and purchase choices, ensuring alignment with their needs and preferences.
- Assured clarity and accuracy of information provided in a high-pressure setting to support team objectives.
- Ensured compliance with established company policies and procedures to maintain operational integrity.
- Provided product knowledge and support, ensuring customers made informed purchasing decisions.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
Customer Service Representative
T-Mobile
Albuquerque, NM
03.2021 - 10.2021
- Provided comprehensive assistance to customers regarding account inquiries, billing discrepancies, and service details.
- Facilitated efficient problem-solving through adept navigation of various systems.
- Demonstrated composure and professionalism during challenging interactions to uphold company standards.
- Cataloged customer interactions systematically to support effective communication and follow-up.
- Provided detailed product knowledge to enhance customer experiences and drive sales.
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
Bilingual Client Service Representative II
Bank of America
Rio Rancho, NM
06.2017 - 11.2019
- Managed customer service operations in a high-volume setting, adhering to industry regulations and standards.
- Detailed banking policies and account requirements, ensuring clients grasp essential procedures for effective account management.
- Upheld confidentiality standards and maintained compliance with federal regulations to protect sensitive information.
- Performed thorough account inquiries and maintenance tasks, ensuring data integrity and customer support.
- Managed resolution of customer issues to uphold company standards and enhance satisfaction.
- Resolved client inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy and compliance with banking regulations.
Education
Bachelor of Science - Nutrition
Purdue University
West Lafayette, IN05-2022
Skills
- Customer & Public Service
- Federal & State Compliance
- Confidential Records Management
- Policy Interpretation
- Case Documentation
- Bilingual Communication
- Conflict Resolution
- Administrative Operations
- Team leadership
- Problem-solving
- Operations management
Additional Information
- Bilingual: English and Spanish
- Experienced in high-volume public-facing roles
- Strong attention to detail and documentation accuracy
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager / Nutrition Manager
Mid-West New Mexico CAP
05.2023 - Current
Dietitian Assistant
UNM Sandoval Regional Medical Center
07.2022 - 04.2023
Customer Service Associate
Lowe’s
12.2021 - 04.2022
Customer Service Representative
T-Mobile
03.2021 - 10.2021
Bilingual Client Service Representative II
Bank of America
06.2017 - 11.2019
Bachelor of Science - Nutrition
Purdue University