Marisela Velazquez
Immokalee
Summary
Detail-Orientated and bilingual (English/Spanish) administrative professional with over 10 years of experience in Florida state government. Highly skilled in office operations, record management, data entry, and customer service. Extensive experience using People First and Reemployment Assistance systems while maintaining confidential records and ensuring compliance. Proven ability to support diverse populations, coordinate with multiple stakeholders, and manage high-volume workloads in fast-paced environments. Seeking to contribute strong organizational and administrative expertise.
Overview
13
13
years of professional experience
Work History
Employment Security Representative
State of Florida Florida Commerce
09.2022 - Current
- Provide bilingual (English/Spanish) assistance to job seekers regarding employment services and unemployment benefits
- Manage client accounts and documentation using Employ Florida and Reemployment Assistance systems
- Assist clients with job searches, resume development, and interview preparation
- Coordinate job referrals and placements by working directly with employers
- Maintain accurate, confidential records in compliance with state guidelines
- Deliver professional customer service in high-volume, public-facing office
- Support workforce developmental initiatives through employer and community collaboration
Economic Self-Sufficiency Specialist
State Of Florida Department Of Children And Families
02.2013 - 08.2022
- Conducted eligibility interviews and processed applications for Food Assistance and Medicaid programs
- Verified income, citizenship, and supporting documentation using third-party verification systems
- Maintained detailed case record while ensuring compliance with federal and state regulations
- Managed high caseloads with accuracy and efficiency while meeting strict deadlines
- Provided bilingual customer service to a diverse client population
- Collaborated with internal teams and external agencies to resolve case issues
Security Officer (Armed and Unarmed)
G4S Secure Solutions USA
01.2013 - 01.2014
- Monitored surveillance, fire, and alarm systems to maintain facility safety
- Conducted security screenings using X-ray and metal detection equipment
- Prepared clear and accurate incident reports
Education
Bachelor of Science - Criminal Justice
Hodges University
Fort MyersSkills
- Office Management & Administrative Support
- Bilingual Communication (English/Spanish)
- People First System
- Reemployment Assistance System
- Data Entry & Records Management
- Customer & Public Service
- Scheduling & Coordination
- Confidential Information Handling
- Microsoft Office (Word, Outlook, Excel)
Timeline
Employment Security Representative
State of Florida Florida Commerce
09.2022 - Current
Economic Self-Sufficiency Specialist
State Of Florida Department Of Children And Families
02.2013 - 08.2022
Security Officer (Armed and Unarmed)
G4S Secure Solutions USA
01.2013 - 01.2014
Bachelor of Science - Criminal Justice
Hodges University