Itzel Rivas
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
1
1
year of professional experience
Work History
Team Lead
Layne's Chicken Finger
11.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Courtesy Clerk
Tom Thumb Food & Pharmacy
06.2022 - 11.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Responded to customer calls and emails to answer questions about products and services.
- Processed returns and refunds in accordance with store policies.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Plano Sr High School
Plano, TX06.2023
Skills
- Trend Tracking
- Schedule Management
- Regulatory Compliance
- Production Monitoring
- Performance Monitoring
- Cash Handling
- Multitasker
- Bilingual
- Hardworker
- Equipment Maintenance
- Workplace Safety
- Invoice Verification
- Mentoring
- Technical Support
- Client Service
- Overtime Management
- Work Planning
- Team Supervision
- Teamwork and Collaboration
- Issue Resolution
- Staff Training
- Sales Expertise
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Layne's Chicken Finger
11.2022 - Current
Courtesy Clerk
Tom Thumb Food & Pharmacy
06.2022 - 11.2022
High School Diploma -
Plano Sr High School
Similar Profiles
Imani BeauchampImani Beauchamp
Team Member/Cashier Team Lead at Zaxby’s Chicken Finger & BuffaloTeam Member/Cashier Team Lead at Zaxby’s Chicken Finger & Buffalo
Joseph BlazierJoseph Blazier
Quality Control Coordinator at Finger Lakes Premier PropertiesQuality Control Coordinator at Finger Lakes Premier Properties
Natalia NelsonNatalia Nelson
Reproductive Health Advocate at Finger Lakes Community HealthReproductive Health Advocate at Finger Lakes Community Health