Itzel Ruiz Ramirez
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Hansen Chiropractic
04.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Rilax Insurance
11.2017 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sandwich Artist
SUBWAY
11.2016 - 10.2017
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
GED -
Rio Salado Community College
Phoenix, AZ10.2017
Skills
- Effective Written and Verbal Communication
- Telephone Etiquette
- Complaint Resolution
- Data Collection
- Paperwork Processing
- Patient Information Maintenance
- Patient Flow Management
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant
Hansen Chiropractic
04.2022 - Current
Customer Service Representative
Rilax Insurance
11.2017 - 04.2022
Sandwich Artist
SUBWAY
11.2016 - 10.2017
GED -
Rio Salado Community College
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