Itzel Santacruz
McAllen,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Bank Teller
Texas Community Bank
McAllen, TEXAS
02.2024 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided assistance to other tellers during peak business hours as needed.
- Greeted customers and provided excellent customer service.
Team Member
Chick-fil-A
Mcallen, TEXAS
06.2023 - 01.2024
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering with friendly demeanor.
Substitute Teacher
Roma ISD
Roma, TX
02.2023 - 05.2023
- Provided classroom instruction outlined in teacher's lesson plans.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Created and maintained orderly, well-managed and stimulating classroom environment.
Work Study Student
South Texas College
Rio Grande City, TX
04.2021 - 12.2022
- Assisted department with special projects and tasks to meet deadlines.
- Collaborated with team to execute various projects and activities.
- Stocked materials in workroom for easy accessibility.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed well-versed tour guides by mentoring and training peers.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Team Member
Dairy Queen
Roma, TX
05.2019 - 06.2022
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
Education
Associate of Arts - Kinesiology
South Texas College
Mcallen, TX12.2022
High School Diploma -
Roma High School
Roma, TX05-2019
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Creative Thinking
- Team Collaboration
- Verbal and Written Communication
- Computer Skills
- Customer Service
Timeline
Bank Teller
Texas Community Bank
02.2024 - Current
Team Member
Chick-fil-A
06.2023 - 01.2024
Substitute Teacher
Roma ISD
02.2023 - 05.2023
Work Study Student
South Texas College
04.2021 - 12.2022
Team Member
Dairy Queen
05.2019 - 06.2022
Associate of Arts - Kinesiology
South Texas College
High School Diploma -
Roma High School
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
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