Shaniya Howard
Pooler,GA
Summary
Dedicated professional bringing top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability
and drive business results.
Overview
5
5
years of professional experience
Work History
Bank Teller
GeoVista Credit Union
Pooler, GA
08.2024 - 11.2024
- Leveraged software and systems to obtain information and maintain documents.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchanged guidelines, payment policies, and security practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
Seasonal Sales Associate
Old Navy Outlet
Pooler , Georgia
03.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash-handling policies.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Seasonal Fulfillment Associate
Belk Department Store
Savannah , GA
11.2023 - 02.2024
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Played a key role in successful cycle counts, contributing to accurate inventory management across.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
Bra Fit Expert
Victoria Secret & PINK
Savannah, GA
03.2020 - 08.2023
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built customer loyalty by engaging with and identifying the product needs of customers.
- Provided customer service and bra fitting to clients, focusing on comfort, fit, and style.
Education
Bachelor of Arts - English
Georgia Southern University
Statesboro, GA05-2026
Associate of Applied Science - Interdisplinary Studies
Savannah Technical College
Savannah, GA12-2021
Skills
- Problem-solving skills
- Multi-tasking strength
- Building Customer Relationships
- Creative Thinking
- Verbal and Written Communication
- Customer Service
- Type 40 wpm
- Windows-based applications
- Artificial Intelligence
- Research
Affiliations
- Creative Writing Club, Statesboro, GA, Georgia Southern University, 01/01/2024
- Twisted Stitches Crafting Club, Statesboro, GA, Georgia Southern University, 01/01/2024
Timeline
Bank Teller
GeoVista Credit Union
08.2024 - 11.2024
Seasonal Sales Associate
Old Navy Outlet
03.2024 - 08.2024
Seasonal Fulfillment Associate
Belk Department Store
11.2023 - 02.2024
Bra Fit Expert
Victoria Secret & PINK
03.2020 - 08.2023
Bachelor of Arts - English
Georgia Southern University
Associate of Applied Science - Interdisplinary Studies
Savannah Technical College
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