Itzel Zavalza
Summary
Driven and adaptable professional with a strong background in customer service and teamwork. Excelled in high-pressure environments, demonstrating exceptional problem-solving skills and a positive attitude. Proven ability to enhance team efficiency and customer satisfaction, with a track record of mastering tasks quickly to exceed production goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Quick Quack
04.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Waitress
Islitas De Nayarit
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
CMA
Roseville Adult School
07.2024 - 09.2024
- Administrative duties
- Clinical duties
- Taking vitals
- Administrating medical injections
- Performing an EKG
- Phlebotomy
Sales Associate
Bath & Body Works
05.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Crew Member
Raising Cane's Restaurants
11.2021 - 03.2022
- Worked well with teammates and accepted coaching from management team.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Worked front counter, drive-thru and other areas.
Front End Associate
Walmart
05.2021 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
Education
High School Diploma -
Antelope High School
Antelope, CA06.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Certification
- BLS, American Heart Association, July 2024 to July 2026
- CPR, American Heart Association, July 2024 to July 2026
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CMA
Roseville Adult School
07.2024 - 09.2024
Team Member
Quick Quack
04.2023 - Current
Sales Associate
Bath & Body Works
05.2022 - 03.2023
Waitress
Islitas De Nayarit
03.2022 - Current
Restaurant Crew Member
Raising Cane's Restaurants
11.2021 - 03.2022
Front End Associate
Walmart
05.2021 - 11.2021
High School Diploma -
Antelope High School
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