Itzel Franchesca Mendez Santiago
Mendocino Farms
LOSANGELES,CA
2
Languages
2027
years of professional experience
Compassionate and adaptable social work professional with experience supporting individuals and families through difficult situations. Known for strong empathy, organization, and conflict resolution skills, with a focus on accurate case documentation and effective team collaboration.
Work History
Social Worker
2 Years 1 Month- Evaluated client requirements and created tailored service plans
- Advocated for client access to housing, healthcare, and financial assistance
- Updated client documentation for accurate, compliant and current records.
- Monitored client progress and adjusted plans based on changing needs
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to ensure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
Catering Staff Member
2 Years 9 Months- Prepared catering orders with attention to menu specifications, packaging, and presentation standards.
- Assembled large-order trays, utensils, condiments, and beverages for accurate delivery readiness.
- Coordinated with kitchen staff to verify order details, substitutions, and completion timing.
- Loaded catering items carefully to protect food quality and maintain organized transport.
- Maintained clean workstations, sanitized equipment, and followed food safety procedures.
- Assisted guests with pickup questions, order adjustments, and service expectations.
- Checked catering tickets for accuracy before handoff to ensure complete, correct deliveries.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
Store Manager
2 Years 1 Month- Directed daily store operations, maintaining service standards and workflow consistency.
- Managed inventory replenishment, stock rotation, and shrink control across retail floor.
- Scheduled team coverage, balancing labor needs with customer traffic patterns.
- Trained associates on POS procedures, product knowledge, and service expectations.
- Resolved customer concerns promptly, protecting loyalty and store reputation.
- Ensured compliance with food safety, cleanliness, and operational policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Cashier
- Greeted guests promptly and provided friendly service during busy cafe rush periods.
- Processed customer orders accurately using POS system and handled cash, credit, and mobile payments.
- Confirmed order details and special requests to support food accuracy and customer satisfaction.
- Communicated clearly with kitchen staff to coordinate timely order preparation and pickup.
- Answered menu questions and suggested popular items to support smooth ordering decisions.
- Balanced register drawer and followed cash-handling procedures to maintain accountability.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Arts - Social Work
Bachelor of Science
Skills
Case management
Client advocacy
Client confidentiality
Multidisciplinary team collaboration
Crisis intervention
Cultural competency
Compassionate
Empathy building
Empathy development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Social Worker
Future Focus Inc
09.2024 - CurrentRead More
Catering Staff Member
Mendocino Farms
01.2024 - CurrentRead More
Store Manager
Organico
11.2021 - 12.2023Read More
Cashier
California Chicken Cafe
2020 - 2021Read More
California State University, Los Angeles
Bachelor of Arts from Social Work
Read More
Helen Bernstein High School
Bachelor of Science
Read More