Itzel (Veronica) Ortiz
Aurora
Summary
Dynamic Office Administrator and Customer Experience Coordinator with a background in enhancing operational efficiency and client satisfaction. Proven ability to implement strategic solutions that increase client retention rates and streamline processes. Skilled in scheduling, project coordination, and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Customer Experience Coordinator
Cintas
Westminster
2025.01 - Current
- Processed permits for fire alarm panel replacements and AES radio/Starlink installations.
- Coordinated scheduling based on permit approvals and material availability
- Submitted and managed rough and final inspections with AHJs
- Dispatched technicians to support onsite inspections and system turnover
- Managed fire alarm service and repair requests via phone and email
- Verified NFPA 72 and local AHJ code compliance
- Monitored CMS for missed timer test events and initiated corrective actions
Account Manager
Elite Hood Cleaning and Fire Protection
Denver
2024.04 - 2024.12
- Managed key accounts to foster client relationships and drive revenue growth.
- Implemented strategic solutions that substantially increased client retention rates.
- Pioneered new account management strategies to streamline processes and enhance client satisfaction.
- Collaborated cross-functionally to deliver comprehensive fire protection solutions.
- Meticulously managed account details to ensure compliance with safety regulations and maintain accurate records.
Office Administrator
Just Sod Landscaping
Denver
2022.01 - 2024.03
- Managed complex schedules and logistics for the executive team, ensuring flawless execution of meetings, travel, and client interactions.
- Introduced new software solutions for task management and developed custom spreadsheets to improve data tracking.
- Provided crucial administrative support to sales and marketing teams, ensuring smooth operations during peak seasons.
- Organized meetings, managed correspondence, and assisted in event planning.
- Proposed and implemented cost-saving measures in office supply procurement, resulting in budget reductions.
- Initiated paperless documentation system, improving sustainability efforts.
Administrative Assistant
Savatree Landscaping
2018.01 - 2020.01
- Fostered strong relationships with vendors, negotiating favorable terms.
- Coordinated cross-departmental projects to ensure timely completion.
- Provided crucial administrative support, enabling leadership to focus on strategic initiatives.
- Mentored new hires, accelerating their integration into the team.
Operations Manager
Pipe it Up
Denver
2014.01 - 2018.10
- Streamlined daily operations, improving workflow efficiency across departments and enhancing collaborative efforts.
- Managed inventory control processes, ensuring timely availability of materials to support uninterrupted operations.
- Analyzed operational data to identify areas for process improvement and optimization.
- Implemented standard operating procedures to improve safety and compliance standards.
- Trained new employees on operational protocols and company policies, facilitating smoother onboarding and integration into the team.
Executive Administrative Assistant
Pipe It Up
Denver
2013.02 - 2014.01
- Organized meetings, including logistics, agendas, and follow-up materials for participants.
- Handled confidential information with discretion while supporting administrative functions.
- Drafted and edited internal and external communications for clarity and professionalism.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
Education
Bachelor's - Business Management
Colorado Technical University
2020-12
Skills
- Customer relationship management
- Product support
- Quality assurance
- Scheduling coordination
- Regulatory compliance
- Safety standards
- Conflict resolution
Timeline
Customer Experience Coordinator
Cintas
2025.01 - Current
Account Manager
Elite Hood Cleaning and Fire Protection
2024.04 - 2024.12
Office Administrator
Just Sod Landscaping
2022.01 - 2024.03
Administrative Assistant
Savatree Landscaping
2018.01 - 2020.01
Operations Manager
Pipe it Up
2014.01 - 2018.10
Executive Administrative Assistant
Pipe It Up
2013.02 - 2014.01
Bachelor's - Business Management
Colorado Technical University