Itzia Gramajo
Las Vegas ,NV
Summary
Dynamic and results-driven professional with experience at In-N-Out Burger and Baskin Robbins. Proven ability in customer service and cash handling, enhancing guest satisfaction and operational efficiency. Skilled in multitasking and team leadership, consistently improving performance and fostering a positive work environment. Committed to maintaining high safety and quality standards.
Overview
3
3
years of professional experience
Work History
Crew Team Member
In-N-Out Burger
3545 S Las Vegas Blvd Ste L24 Las Vegas, NV 89109
11.2025 - Current
- Prepared food items according to company quality standards and safety guidelines.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Maintained cleanliness and organization of work areas, adhering to health regulations.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Shift Lead
Baskin Robins
4420 E Charleston Blvd Las Vegas, NV 89104
02.2023 - Current
- Supervised daily operations to ensure optimal service quality and efficiency.
- Trained and mentored new team members on customer service standards and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented scheduling adjustments to enhance staff coverage during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Conducted regular equipment maintenance checks to ensure safety and operational readiness.
- Monitored cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Completed store opening and closing procedures and balanced tills.
Education
Medical Assistant Degree - Medical Assistant
Northwest Career College
Las Vegas, Nevada, NV05.2025
High School Diploma - Film And Video Production Magnet Program
Desert Pines High School
3800 Harris Ave Las Vegas, NV 8911005.2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Cash handling
- Basic math
- Problem-solving
- Teamwork and collaboration
- Performance improvement
- Inventory management
- Workplace safety
- Hospitality and accommodation
- Safety awareness
- Initiative and Self-motivation
- Cleaning
- Crew leadership
- Valid Driver's license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Team Member
In-N-Out Burger
11.2025 - Current
Shift Lead
Baskin Robins
02.2023 - Current
Medical Assistant Degree - Medical Assistant
Northwest Career College
High School Diploma - Film And Video Production Magnet Program
Desert Pines High School