Iulia McINtosh

• Assisted in the preparation of monthly financial reports related to payroll activities.
• Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
• Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
• Trained new employees on company timekeeping systems.
• Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
• Developed procedures for processing payroll transactions efficiently.
• Assisted HR team with benefit enrollment activities as necessary.
• Compiled data from timesheets and other records to determine hours worked and pay rate.
• Processed payroll information for up to 400 employees, including calculating wages and deductions.
• Handled and disputed transaction chargebacks from financial institutions
• Balanced daily sales summaries in between softwares
• Handled general ledger adjustments
• Supervised onboarding procedures to ensure accuracy

• Trained employees on duties, policies and procedures.
• Supervised employees through planning, assignments and direction.
• Guided management and supervisory staff to promote smooth operations.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Developed service and sales strategies to improve retention and revenue.
• Prepared staff work schedules and assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Created manual for entire company to use in R365 scheduling, conducted training meeting and one on one coaching.
• Career path:

2016-2017- Server

2017-2018- Team Leader

2018-July 2023- General Manager

• Provided exceptional service to high volume of daily customers.
• Educated waiters on menu, memorization strategies and how to convey information clearly.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Obtained and organized manuals, guides and visual materials for development and training purposes.