Iuliia Shpalenkova
Los Angeles,CA
Summary
Accomplished Hostess Manager at Russian Food Delivery, adept in optimizing seating arrangements and enhancing guest satisfaction. Demonstrated proficiency in POS systems and exceptional ability to maintain composure under pressure. Excelled in team leadership, significantly improving service standards and operational efficiency through effective training and coordination.
Enthusiastic and dedicated individual seeking a position as a Waitress/Host where I can leverage my customer service skills, attention to detail, and ability to work efficiently in a fast-paced environment to contribute to an exceptional dining experience.
Overview
6
6
years of professional experience
Work History
Hostess Manager
Russian Food Delivery
Moscow, Russia
08.2021 - 10.2023
- Greeted guests upon arrival and managed the seating chart to optimize table turnover and minimize wait times.
- Assisted in training new staff members in customer service and operational procedures.
- Coordinated with wait staff and kitchen to handle special requests and large groups effectively.
- Maintained a clean and organized front-of-house area, creating a welcoming atmosphere for guests.
Waitress
Bar and Cafe of Russian Kitchen
Estonia
09.2017 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Business, BTEC - Business
British College of Bank And Finance
Moscow, Russia 09.2017
Skills
- Strong communication and interpersonal skills
- Ability to handle high-pressure situations with a calm demeanor
- Proficient in using point-of-sale (POS) systems
- Excellent multitasking and organizational abilities
- Team-oriented with a positive attitude
Timeline
Hostess Manager
Russian Food Delivery
08.2021 - 10.2023
Waitress
Bar and Cafe of Russian Kitchen
09.2017 - 09.2018
Bachelor Of Business, BTEC - Business
British College of Bank And Finance