Summary
Skills
Work History
Education
Overview
Generic
IUTITA MISAILEGALU

IUTITA MISAILEGALU

Customer Service/Administration/Patient Access Rep/Dispatcher
Milton,WA

Summary

Dynamic and results-driven professional with a proven track record of exceeding targets and driving success in high-pressure environments. Expertise in blending strategic thinking with practical experience to develop impactful solutions that enhance organizational performance. A strong commitment to continuous improvement and innovation enables quick and effective adaptation to changing business needs. Proven leadership skills inspire teams to achieve collective goals while maintaining a focus on quality and efficiency.

Skills

  • Client account management
  • Proficient in resolving customer grievances
  • Schedule management
  • Collaborative teamwork
  • Electronic health record management
  • Patient data entry
  • Insurance eligibility verification
  • Strong organizational skills
  • Knowledgeable in medical terminology
  • HIPAA regulations adherence
  • Patient referral coordination
  • Service excellence

Work History

Radio Dispatcher

Seattle Department Of Transportation
02.2025 - 10.2025
  • Managed real-time communication with field personnel to relay critical information and updates during incidents.
  • Coordinated emergency response efforts among multiple agencies to ensure public safety and efficient resource allocation.
  • Utilized advanced dispatch software to track vehicle locations and optimize route efficiency for transportation services.
  • Demonstrated multitasking abilities while managing multiple radio frequencies simultaneously without compromising quality of communication.
  • Contributed to teamwork atmosphere by maintaining open lines of communication with fellow dispatchers and team members.
  • Delivered exceptional customer service when responding to inquiries from the public or other organizations.

Lead Patient Access Representative

Kaiser Permanente WA/Group Health
04.2019 - 05.2024
  • Trained and mentored new staff on patient communication protocols, utilizing compliance guidelines to address and resolve complex issues.
  • Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
  • Designed a new, efficient scheduling process using advanced Excel functions to consolidate peer information, improving lead team offline scheduling productivity by 75%.
  • Orchestrated and facilitated team meetings, ensuring productive use of time and clear capture of action items in detailed minutes.
  • Facilitated the professional development of a team of 20 peers through personalized 1:1 coaching, focusing on metrics, quality assurance, and role satisfaction.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Patient Access Representative

Kaiser Permanente WA/Group Health
04.2014 - 04.2019
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Navigated a fast-paced, high stress call center environment, maintaining professional communication while averaging 90 calls per hour.
  • Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
  • Coordinated insurance verification and eligibility checks to streamline patient access services.

Operations Support/Customer Service

Charlies Produce
09.2012 - 02.2014
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Ensured 99% data accuracy through meticulous entry of produce picker paperwork and system inventory checks, minimizing errors in the fulfillment process.
  • Streamlined daily operations by efficiently processing customer payments, updating inventory with product substitutions, and preparing driver invoices.

Customer Service Representative

Charlies Produce
01.2002 - 07.2011
  • Performed quality communication, customer support and product representation for each customer upon request
  • Promptly responded to quality inquiries from members, staff, and clients via phone, email, and fax
  • Trained new employees, cross-trained and provided back-up for other customer service representatives when needed
  • Create and update order guides for customers on a weekly basis

Education

GED -

South Seattle Community College
Seattle, WA
02-1997

Overview

24
24
years of professional experience

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IUTITA MISAILEGALUCustomer Service/Administration/Patient Access Rep/Dispatcher
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