Miguel Cruz
Homestead,Fl.
Summary
Seasoned Service Manager bringing more than 10 years of hospitality management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. I hope to take my new found passion in Cyber Security and Technologies and combine the two. Bringing a healthy mix of new practices and my experience as a frontline worker.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Texas Roadhouse
10.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
Gladiator Wrestling
06.2008 - Current
- Motivate and Manage wrestlers
- Organize and leads practices
- Coaching at the National level
Manager
08.2015 - 07.2016
Server/Bartender
PF Changs
07.2013 - 08.2015
The Color House, Inc
08.2008 - 05.2011
Education
BA degree - Secondary Education, Special Education
William Penn University
No Degree - Cyber Security
University of Miami
Miami, FL11.2023
Skills
- Skills and Accomplishments
- Spanish Speaker
- Proficient in
- Microsoft Word, Excel, PowerPoint and Outlook
- Staff Supervision
- Schedule Management
- Multiple Priorities Management
- Budget Control
- Department Management
- IT Infrastructure Proficiency
- Security Planning
- Project Coordination
Certification
Florida Amateur Wrestling Association / USA Wrestling certified coach.
Red Cross First Aid/ CPR / AED certification.
Red Cross Blood Borne Pathogens certified.
Timeline
Service Manager
Texas Roadhouse
10.2017 - Current
Manager
08.2015 - 07.2016
Server/Bartender
PF Changs
07.2013 - 08.2015
The Color House, Inc
08.2008 - 05.2011
Gladiator Wrestling
06.2008 - Current
BA degree - Secondary Education, Special Education
William Penn University
No Degree - Cyber Security
University of Miami
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