Iva Hinson
West Palm Beach,FL
Summary
Dedicated professional with strong customer service skills, adept at managing social media engagement and team collaboration. Committed to delivering quality support and creating engaging content.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
Motley, Minnesota
08.2025 - 08.2026
- Delivered excellent customer service by promptly resolving inquiries and concerns to enhance customer satisfaction.
- Operated cash register, ensuring accurate and efficient customer transactions.
- Prepared food items adhering to safety and quality standards.
- Followed health regulations to ensure food safety compliance at all times.
- Maintained cleanliness in dining area and kitchen workspace to ensure hygiene.
- Collaborated with team members to streamline service during peak hours, improving overall customer experience.
- Stocked supplies and organized inventory for optimal accessibility.
- Assisted in training new crew members on operational procedures.
Social Media Content Creator
Myself
Long Prairie, Minnesota
05.2022 - 12.2025
- Developed content strategy to increase social media followers and engagement.
- Developed engaging social media content for various platforms and audiences.
- Crafted compelling captions and visuals to enhance brand storytelling.
- Managed daily interactions with followers to build community engagement.
- Analyzed social media trends to inform content strategies and themes.
Math Interventionist
Sacred Heart Area School
Staples, Minnesota
12.2024 - 05.2025
- Designed targeted math intervention plans for students needing additional support.
- Implemented engaging instructional strategies to enhance student understanding of math concepts.
- Collaborated with teachers to assess student needs and progress in math skills.
- Provided one-on-one tutoring sessions focused on individual student challenges in mathematics.
- Monitored student performance and adjusted interventions based on ongoing assessments.
- Monitored students' math skills using progress assessment tools.
Crew Member
Dairy Queen Grill & Chill
Long Prairie, Minnesota
12.2023 - 08.2024
- Prepared food items following safety and quality standards.
- Operated cash register and handled customer transactions efficiently.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Resolved customer complaints in a professional manner.
- Organized and restocked supplies to support operations and team productivity.
- Adhered to health department regulations regarding food handling procedures.
Education
High School Diploma -
Homeschool
Staples, MN05-2026
Some College (No Degree) -
University of Northwestern-St. Paul
MNSkills
- Food safety compliance
- Food safety training
- Food preparation standards
- Cash handling
- Customer service
- Customer interaction
- Team collaboration
- Attention to detail
- Time management
- Social media management
Languages
French
Elementary
Russian
Limited
Latin
Limited
Timeline
Crew Member
Dairy Queen Grill & Chill
08.2025 - 08.2026
Math Interventionist
Sacred Heart Area School
12.2024 - 05.2025
Crew Member
Dairy Queen Grill & Chill
12.2023 - 08.2024
Social Media Content Creator
Myself
05.2022 - 12.2025
High School Diploma -
Homeschool
Some College (No Degree) -
University of Northwestern-St. Paul