IVALANI MINAYA-DÍAZ
Barry's Bootcamp
Woodside,NY
1
Certification
7
years of professional experience
Diligent professional with a solid background in supporting program operations and administrative functions. Successfully coordinated multiple projects, ensuring timely completion and adherence to organizational standards. Demonstrated proficiency in managing schedules and fostering effective communication. Completing an Associate in Environmental Science before transferring to finish a Bachelor's degree.
Work History
Client Specialist Lead
6 Months- Managed front desk operations, addressing customer inquiries, facilitating check-ins, and driving membership and retail sales for 3-5 daily classes.
- Collaborated with team members to ensure classes ran smoothly and efficiently from open to close.
- Prepared smoothies at the fuel bar in a timely manner, ensuring orders were ready for clients immediately after class.
- Ensured facility cleanliness through mopping, vacuuming, and stocking bathrooms, while maintaining high hygiene standards in showers and laundry.
- Coordinated with team members to optimize class operations, ensuring seamless transitions and a positive experience for clients.
Teacher's Assistant
1 Month- Supported the lead teacher during class sessions by delivering instructional and administrative assistance.
- Provided general classroom assistance and administrative support to help the program run smoothly.
- Communicated regularly with parents about student progress and program updates, fostering strong home-school connections.
- Prepared classroom environment for learning by setting up necessary resources and ensuring tidy space after class.
- Facilitated classroom operations by providing essential assistance and administrative support, ensuring program efficiency.
Concierge and Events Coordinator Assistant
1 Year- Managed front desk operations during high-traffic shifts, efficiently serving 80+ guests and addressing check-ins, calls, POS transactions, and guest concerns.
- Resolved 40+ daily inquiries via phone, email, and in person, quickly addressing billing issues, membership questions, and booking conflicts to enhance guest satisfaction.
- Assisted with 10–20 monthly events by managing guest lists, registrations, waivers, and event setup and breakdown.
- Coordinated 10–20 monthly events by managing guest lists, registrations, waivers, and overseeing event setup and breakdown for seamless execution.
Front Desk Agent and Assistant General Manager
1 Year- Assisted General Regional Manager in managing daily operations for school with 50+ students and 10–15 instructors, ensuring timely execution of lessons, rehearsals, and programs using Google Workspace tools.
- Acted as the main point of contact for 75+ families, addressing inquiries related to enrollment, billing, schedule accommodations, and tuition explanations.
- Coordinated three seasonal programs annually, including summer camps and workshops, to enhance student engagement and learning opportunities.
- Facilitated onboarding of 5–10 new students monthly by processing registrations, establishing lesson schedules, clarifying tuition structures, and reviewing school policies with Zendesk and Hubspot.
- Oversaw activities at multiple locations to maintain quality and efficiency.
Customer Service Agent 1, 2
2 Years- Resolved 60-80 customer issues per shift, including technical interruptions and billing, achieving first-call resolution in the top 5% of the team.
- Documented all customer interactions in CRM systems with detailed notes and resolutions, contributing to reduced repeat calls and faster resolution times.
- De-escalated high-tension calls regarding service outages and disputed charges, minimizing escalations to lead agents and enhancing overall customer satisfaction.
- Provided guidance to junior staff members to enhance their skills and performance.
Multi-role Staff Member (Hostess, Bar Manager, Server)
4 Months- Managed guest seating for 150-200 guests per shift, optimizing arrangements to enhance guest flow and balance server workloads.
- Managed guest seating for 150-200 guests per shift, optimizing arrangements based on guest type and balancing server workloads.
- Collaborated with kitchen, bar, and front-of-house staff to streamline food delivery processes, ensuring timely service and enhancing guest experience.
Student Lab Worker
1 Year- Ensured compliance with institutional and OSHA laboratory safety protocols in daily operations, including PPE, chemical storage, and equipment handling standards, utilizing Excel and Google Sheets for documentation.
- Followed institutional and OSHA-aligned laboratory safety protocols in all daily operations, ensuring full compliance with PPE, chemical storage, and equipment handling standards, using Excel and Google Sheets.
- Monitored and enforced student compliance with safety procedures during experiments, promoting proper use of gloves, goggles, lab coats, and chemical disposal methods to maintain a safe lab environment.
Sales Associate, Key Holder, Shift Leader
2 Years- Processed 75–150 transactions per shift using POS systems, ensuring accurate handling of cash, credit, returns, exchanges, and gift card transactions while balancing registers at close.
- Processed 75–150 transactions per shift using POS systems, accurately handling cash, credit, returns, exchanges, and gift card transactions while balancing registers at close.
- Organized and replenished 400+ incoming items daily, tagging, pricing, and placing merchandise to optimize sales floor flow according to brand and seasonal standards.
Education
Associates of the Sciences - Environmental Science
- Planned
- Coursework: Cross-Cultural Communication, Conflict Resolution, Media and Society
- Extracurricular Activities: Chess, Ecology Club
Skills
Client Engagement
Client Relationship Management
CRM management
CRM software
Calendar & Schedule Management
Payment Processing
Sales Reporting
Customer Account Support
Team coordination
Office software (Google Workspace and Microsoft Office)
Problem-solving
Verbal and written communication
Accomplishments
- Recognized for exceptional customer service and leadership at Charter Communications.
- Employee of the Month for 3 consecutive months at Taco Loco Taqueria.
- Time’s Person of the Year of 2006
Certification
- CAP - Certified Administrative Professional
Interests
Leadership Roles:
Head Lifeguard
Private Employer (2019-2021)
Events Coordinator Assistant
Delmar Garden (2017-2020)
Volunteer Work:
Assisted in community events and activities focused on animal care
park clean-ups and community service
Supporting STEM education initiatives and mentorship programs.
Traveling:
Travel and cultural exploration
live music
community events
outdoor activities
Enjoying the art of baking and pastry-making
experimenting with recipes.
Timeline
Teacher's Assistant
Summer Youth Employment Program (SYEP), DYCD
07.2026 - 08.2026Read More
Client Specialist Lead
Barry's Bootcamp
03.2026 - CurrentRead More
Concierge and Events Coordinator Assistant
Padel Haus
01.2025 - 01.2026Read More
Front Desk Agent and Assistant General Manager
School of Rock
01.2024 - 01.2025Read More
Customer Service Agent 1, 2
Charter Communications
01.2022 - 01.2024Read More
Multi-role Staff Member (Hostess, Bar Manager, Server)
Taco Loco Taqueria
01.2022 - 05.2022Read More
Student Lab Worker
Abraham Baldwin Agricultural College
01.2021 - 01.2022Read More
Sales Associate, Key Holder, Shift Leader
Plato's Closet
01.2020 - 01.2022Read More
LaGuardia Community College
Associates of the Sciences from Environmental Science
Read More