Summary
Overview
Work History
Education
Skills
Websites
Timeline
18
Ivan Smith

Ivan Smith

Tucson,AZ

Summary

Dynamic leader with proven expertise in operations management and performance improvement, honed at KellyConnect and AT&T Mobility. Excelled in enhancing customer satisfaction and reducing incidents through effective problem-solving and team building. Skilled in data analysis and conflict resolution, achieving notable team productivity boosts. Skilled communicator in training, presentation and broadcast environments

Overview

21
21
years of professional experience

Work History

Site Manager

KellyConnect
07.2014 - Current
  • Conducted regular meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced privacy and security incidents by conducting regular inspections and enforcing strict adherence to protocols.
  • Developed strong relationships with our client through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Improved team productivity with targeted coaching and performance monitoring.
  • Produced informational and training videos for continuing education
  • Host/MC of quarterly leadership awards presentation

Assistant Store Manager

AT&T Mobility
04.2004 - 03.2014
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.

Education

Certificate of Broadcast Communication - Radio And Television Broadcasting

National Broadcasting School
Seattle

Skills

  • Management
  • Customer inquiries
  • Conflict Resolution
  • Operations Management
  • Public Speaking & Presentations
  • Performance reviewing
  • Schedule oversight
  • Regulatory Compliance
  • Multitasking
  • Problem-solving abilities
  • Team building
  • Performance Management

Timeline

Site Manager

KellyConnect
07.2014 - Current

Assistant Store Manager

AT&T Mobility
04.2004 - 03.2014

Certificate of Broadcast Communication - Radio And Television Broadcasting

National Broadcasting School

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Ivan Smith