Ivan Bermudez
Bayonne,NJ
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
5
5
years of professional experience
Work History
Information Technology Intern
Raphael And Associates
11.2021 - Current
- Provide first-level technical support to end-users via phone, email, chat, and in-person, ensuring prompt resolution of their IT-related issues
- Document all support interactions and resolutions in ticketing system, ensuring accurate and detailed records
- Assist with IT asset management, including inventory tracking, procurement, and equipment deployments
- Respond to user inquiries and provide guidance on technology-related matters, such as password resets, account setups, and software usage
- Manage Microsoft Active Directory and Google G Suite user accounts and groups.
Desk Technician Assistant
New Jersey City University
01.2019 - 12.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Education
Master of Science - Cyber Security
Saint Peter's University
Jersey City, NJ11.2023
Bachelor of Science - Criminal Justice
New Jersey City University
Jersey City, NJ05.2020
Skills
- Technical Support
- Experience with Microsoft 365
- Active Directory and Exchange
- DNS and DHCP
- Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)
- VPN Technologies
- Amazon Workspaces (AWS)
- Knowledge of Mac operating systems
- ManageEngine (ServiceDesk)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Information Technology Intern
Raphael And Associates
11.2021 - Current
Desk Technician Assistant
New Jersey City University
01.2019 - 12.2019
Master of Science - Cyber Security
Saint Peter's University
Bachelor of Science - Criminal Justice
New Jersey City University
Similar Profiles
Tracie T. MattoxTracie T. Mattox
Property Claims Specialist at Raphael and Associates, Inc.Property Claims Specialist at Raphael and Associates, Inc.
Dannielle ReedDannielle Reed
Certified Surgical Technologist at Yale New Haven Hospital Saint Raphael CampusCertified Surgical Technologist at Yale New Haven Hospital Saint Raphael Campus
Tyla MyersTyla Myers
Communications Assistant at Yale New Haven Hospital Saint Raphael CampusCommunications Assistant at Yale New Haven Hospital Saint Raphael Campus
RICHARD ELMORRYRICHARD ELMORRY
Recreation Therapist at Optima Care Castle HillRecreation Therapist at Optima Care Castle Hill
Joshua SebroJoshua Sebro
Maintenance Intern at Hudson County Schools of TechnologyMaintenance Intern at Hudson County Schools of Technology