Ivan Biombio
BROOKLYN CENTER,MN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic,Hardworking and passionate team player ready to contribute to company success to achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Louana&Brothers Nat Svcs LLC
07.2023 - 11.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed server backups and changed and replaced backup tapes daily.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Help Desk Technician
MAG STORE
05.2015 - 08.2016
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Intern
ENEO
06.2014 - 09.2014
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
Education
Information Technology
COMPTIA
10.2023
High School Diploma -
Complexe Polytechnique Laic TAMA
Cameroon06.2012
Skills
- Hardware repair
- Software installation
- Data backup and recovery
- Technical troubleshooting
- Adaptability
- Hardware Diagnostics
- Software Diagnosis
- Issue Troubleshooting
- TCP/IP
- LAN/WAN
- Computer Diagnostics
- Ticket Support System Management
- Desktop Support
- Network Diagnostics
Certification
COMPTIA A+
sports, music, reading, movies
gym and soccer
travel
variety of music
news
movies
reading
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
IT Specialist
Louana&Brothers Nat Svcs LLC
07.2023 - 11.2023
Help Desk Technician
MAG STORE
05.2015 - 08.2016
Intern
ENEO
06.2014 - 09.2014
Information Technology
COMPTIA
High School Diploma -
Complexe Polytechnique Laic TAMA
COMPTIA A+
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