Ivan Castillo
Bayside
Summary
Dynamic professional with a proven track record at Powerhousegym, enhancing customer satisfaction and boosting sales through effective strategies. Skilled in customer relations and stock management, I excel in creating productive environments and resolving conflicts. My expertise includes maintaining safety standards and managing transactions with precision, contributing to significant operational improvements.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Powerhousegym
02.2022 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Office Clerk
Foodplus Supermarket
01.2018 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Purchased and maintained office supplies.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Head Lifeguard
URBN Playground
05.2021 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
Pizza Delivery Driver
Ponticello Baybridge
10.2020 - 05.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
No Degree - Criminal Justice
Long Island University
Greenvale, NY05-2025
High School Diploma -
St. Francis Preparatory School
Fresh Meadows05-2021
Skills
- Customer relations
- Stock management
- Loss prevention
- Retail merchandising
Timeline
Floor Supervisor
Powerhousegym
02.2022 - Current
Head Lifeguard
URBN Playground
05.2021 - 08.2022
Pizza Delivery Driver
Ponticello Baybridge
10.2020 - 05.2021
Office Clerk
Foodplus Supermarket
01.2018 - Current
No Degree - Criminal Justice
Long Island University
High School Diploma -
St. Francis Preparatory School
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