Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivan Castillo

Temecula,CA

Summary

Focused CIS student at California State University San Marcos transitioning into tech sales. Experienced in customer service and problem-solving, with strong communication skills and a passion for technology and business growth. Seeking an SDR/BDR role to apply relationship-building skills and persistence to help drive revenue growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
05.2023 - Current
  • Delivered customer service by resolving issues and ensuring satisfaction in a fast-paced environment.
  • Trained 5 new hires, strengthening leadership and communication skills.
  • Built customer relationships by providing personalized support and solutions.
  • Exceeded daily fulfillment goals by 10% through efficiency and persistence.

Shift Manager

PokePort
04.2021 - 08.2022
  • Supervised team operations, balancing customer service with efficiency.
  • Consistently upsold premium menu items, boosting average sales per customer.
  • Managed customer complaints with professionalism, ensuring retention and loyalty.

Education

Bachelor of Science - Computer Information Systems

California State University San Marcos
05-2027

Associate of Science - Computer Science

Mt. San Jacinto College
05-2025

Skills

Sales Development Business Development Prospecting Cold Calling Customer Service CRM Tools (Salesforce/HubSpot) Communication Data Analysis Time Management Problem-Solving

Certification

  • Data Analytics Professional Certificate (Pathstream)

Timeline

Fulfillment Expert

Target
05.2023 - Current

Shift Manager

PokePort
04.2021 - 08.2022

Bachelor of Science - Computer Information Systems

California State University San Marcos

Associate of Science - Computer Science

Mt. San Jacinto College

Similar Profiles

CREATE PROFILE
Ivan Castillo
Want your own profile? Build for free at Resume-Now.com