Ivan Chavez
Hickory,NC
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
3
3
years of professional experience
Work History
Machine Operator
Prysmian Group
2024.03 - 2024.10
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Managed and multitasked on multiple machines throughout 12 hour shifts.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Community Resource Advocate
Kintegra Health
2023.10 - Current
- Additional duties include creating and maintaining relationships with community agencies serving organization’s patient population through community outreach and engagement.
- In both internal and external interactions, uphold MAP, Medicare, disability, ACA insurance, FQHC, and community agency enrollment and program guidelines, policies, and procedures.
- Maintain positive relationships with community members, healthcare providers and community partners.
- Created intake sheets for English and Spanish clients and conducted interviews in both languages.
Patient Service Representative
Atrium Health
2021.06 - 2022.06
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
Education
Bachelor of Science - Health System Management
University of North Carolina At Charlotte
Charlotte, NC12.2021
Associate of Arts -
Catawba Valley Community College
Hickory, NC05.2019
Skills
- Document Review
- Document filing
- Research proficiency
- Team Collaboration
- Conflict Resolution
- Proficient in use of all computer software utilized in organization, including but not limited to Epic, ACA software, SHIIP software, and TPC
- Creative and Critical Thinking
- Multitasking
- Prescription Filling
- Self Motivation
- Professionalism
Languages
Spanish
Full Professional
Timeline
Machine Operator
Prysmian Group
2024.03 - 2024.10
Community Resource Advocate
Kintegra Health
2023.10 - Current
Patient Service Representative
Atrium Health
2021.06 - 2022.06
Bachelor of Science - Health System Management
University of North Carolina At Charlotte
Associate of Arts -
Catawba Valley Community College
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