Ivan Cortes
Finance Adviser / Service Adviser
The Woodlands,TX
Summary
Dynamic Finance and Service Advisor with a proven track record in customer service and financial analysis. Enhanced operational efficiency through strategic recommendations and effective communication with customers and employees. Skilled in multitasking and organization, driving improvements that fostered customer trust and satisfaction.
Overview
9
9
years of professional experience
Work History
Service Advisor
Gullo Mazda
10.2025 - Current
- Assisted customers in selecting appropriate automotive services based on individual needs.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Provided detailed explanations of service procedures to enhance customer understanding and trust.
Assistant Service Manager
Gillman Subaru North
10.2024 - 10.2025
- Coordinated with technicians to prioritize repair schedules and improve service turnaround times.
- Supported inventory management by tracking parts availability and placing orders as needed.
- Analyzed service reports to identify trends, recommending improvements for operational efficiency.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
Assistant Service Manager / Finance
Don McGill Toyota
06.2016 - 09.2024
- Analyzed service reports to identify trends, recommending improvements for operational efficiency.
- Coordinated audits with external firms, ensuring thorough examination and adherence to regulatory standards.
- Led financial forecasting and budgeting processes, enhancing fiscal planning accuracy.
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Analyzed financial data to identify trends, providing actionable insights for strategic decision-making.
Education
Bachelor of Science - Accounting And Finance
University of Phoenix
Tempe, AZ01-2024
No Degree - F & I Diploma (Seminar)
Gulf State Toyota
Houston05-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Expense reports
- Bank reconciliation
- Financial analysis and reporting
- Auditing procedures
- Accounts payable and receivable
- Financial analysis
- Accounting principles understanding
- Credit analysis
- Financial aid applications
BI-LINGUAL
ENGLISH-SPANISH
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Gullo Mazda
10.2025 - Current
Assistant Service Manager
Gillman Subaru North
10.2024 - 10.2025
Assistant Service Manager / Finance
Don McGill Toyota
06.2016 - 09.2024
Bachelor of Science - Accounting And Finance
University of Phoenix
No Degree - F & I Diploma (Seminar)
Gulf State Toyota