Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivan Cruz Gastelum

Salem,OR

Summary

Proven team player and efficient multitasker, adept in customer service and cash handling, honed at McDonald's and Ross Dress for Less. Excelled in engaging customers, enhancing satisfaction, and driving repeat business through integrity and clear communication. Skilled in training peers and managing high-stress situations, consistently delivering quality service. Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's
06.2024 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Sales Associate

Ross Dress for Less
10.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

GED -

Roberts Downtown Learning Center
Salem, OR
07-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Clear communication
  • Customer engagement
  • Flexible schedule
  • Integrity and honesty

Timeline

Crew Member

McDonald's
06.2024 - 09.2024

Sales Associate

Ross Dress for Less
10.2023 - 12.2023

GED -

Roberts Downtown Learning Center
Ivan Cruz Gastelum