IVAN FERGUS
Saint Augustine,FL
Summary
Detail-oriented administrative and operations professional with experience supporting daily business functions, coordinating workflows, managing documentation, and facilitating communication across multiple departments. Skilled in process coordination, record management, scheduling, problem-solving, and maintaining efficient operations in fast-paced environments. Strong ability to manage competing priorities, identify and resolve operational challenges, and ensure tasks are completed accurately and within established deadlines. Adept at providing administrative support while contributing to overall team productivity and organizational efficiency.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Fire Rescue Public Safety Telecommunicator
St. John’s County
Saint Augustine, FL
07.2026 - Current
- Managed emergency and non-emergency call intake, prioritizing critical incidents for timely dispatch.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Resolved communication issues quickly, maintaining clear contact between callers, dispatch, and field units.
Bartender/Inventory Specialist
No Name Bar & Grill
Saint Augustine, FL
03.2026 - 07.2026
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Member Relations Partner (Contract Position)
Collective Influence
Ponte Vedra, FL
09.2025 - 12.2025
- Facilitate the onboarding process for new members, ensuring they understand the company’s services and benefits. Provide ongoing support to help them maximize their membership experience.
- Identified and addressed workflow barriers by researching missing information, coordinating with appropriate personnel, and resolving administrative or system-related issues.
- Implement follow-up procedures for members who have disengaged or exhibited signs of dissatisfaction, offering personalized outreach to retain their membership.
- Address any issues or disputes that may arise between members and the organization, working towards amicable resolutions that satisfy both parties.
- Provided members with access to useful resources, training, and educational materials that can aid their personal or professional developments.
Operations Associate
Next Science
Jacksonville, FL
08.2020 - 09.2025
- Coordinated medical record requests, reviewed patient documentation, and organized relevant clinical information for Durable Medical Device review and decision-making.
- Provided administrative and operational support for clinical review processes, ensuring accurate documentation, timely case preparation, and completion of required follow-up activities.
- Created and maintained professional correspondence, reports, presentations, spreadsheets, and other administrative documents using Microsoft Office applications.
- Collaborating closely with Quality Assurance teams to uphold strict inspection protocols, documentation accuracy, and regulatory compliance, particularly in handling DME (Durable Medical Equipment) inventory.
- Responded to incoming calls and inquiries, addressed client and staff concerns, and escalated issues when necessary to maintain efficient daily operations.
- Participating in compliance and regulatory audits by preparing thorough documentation and ensuring all operational processes meet industry standards, contributing to a zero-findings audit result.
- Supporting the onboarding and training of new hires by developing training materials and delivering operational policy orientations, fostering consistency and adherence to company procedures.
Business Banking Sales Representative
PNC Bank
Columbia, MD
07.2019 - 03.2020
- Conducting comprehensive financial data analyses to assess business clients' creditworthiness, risk profiles, and lending capacity.
- Delivering tailored banking solutions, including credit facilities, loans, and treasury management services, which enhanced customer satisfaction by 30%.
- Advising clients on complex financial products, credit structuring, and loan application processes while ensuring strict adherence to regulatory and compliance standards.
- Collaborating with internal credit, underwriting, and compliance teams to streamline the loan approval process and reduce turnaround time for clients.
Operations Associate
DrinkMore Water
Gaithersburg, MD
02.2018 - 05.2019
- Managing and maintaining accurate inventory records using advanced warehouse management systems, minimizing discrepancies and stockouts.
- Coordinating interdepartmental communication between sales, procurement, and logistics to align inventory levels with current demand and forecasted sales.
- Assisting in the refinement of operational workflows to enhance order accuracy and increase fulfillment speed, reducing processing errors.
- Conducting regular inventory audits and cycle counts to ensure data accuracy and compliance with organizational standards.
Education
High School Diploma -
Fleming Island High School
Skills
- Data Analytics & Reporting
- Healthcare Administrative Support
- Case Coordination and Workflow Management
- Medical records review and Documentation
- Problem Solving and Issue-Resolution
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Scheduling and Deadline Management
- Onboarding and Staff Training
- Client Relations and Customer Service
- Data Entry and Data Base Management
LANGUAGE
Spanish - Fluent
English - Fluent
Timeline
Fire Rescue Public Safety Telecommunicator
St. John’s County
07.2026 - Current
Bartender/Inventory Specialist
No Name Bar & Grill
03.2026 - 07.2026
Member Relations Partner (Contract Position)
Collective Influence
09.2025 - 12.2025
Operations Associate
Next Science
08.2020 - 09.2025
Business Banking Sales Representative
PNC Bank
07.2019 - 03.2020
Operations Associate
DrinkMore Water
02.2018 - 05.2019
High School Diploma -
Fleming Island High School