IVAN GLINYANY
Simpsonville,USA
Summary
Results-driven sales professional with a proven track record of generating $2 million in annual sales. Expertise in client resolution and workflow optimization enhances customer satisfaction and drives process improvements. Bilingual in English and Russian, facilitating team collaboration and delivering tailored solutions to diverse client needs.
Overview
15
15
years of professional experience
Work History
Service Advisor, Repair
Fairway Ford
07.2023 - Current
- Achieved $2 million in annual sales as a service advisor while maintaining 64% gross profit.
- Won regional competition by creating a comprehensive vehicle inspection demonstration video highlighting automotive diagnostic skills.
- Coached advisors on managing customer inquiries and effective techniques, leading to enhanced customer satisfaction.
- Reviewed service reports to identify operational improvement opportunities, driving service efficiency.
- Supervised dealership workflow and scheduling for efficient service delivery.
- Developed and implemented standard operating procedures, increasing profits and improving customer experience and company culture.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Provided leadership and mentoring to new employees on various company programs and industry software.
Event Coordinator and Production
Self-employed
02.2013 - 07.2023
- Produced and managed large-scale events for 22,000 participants, ensuring seamless execution and attendee satisfaction.
- Collaborated with city officials to ensure compliance with safety standards and codes, enhancing overall event safety.
- Monitored construction processes to ensure events were executed safely.
- Developed timelines and schedules for efficient event execution.
- Oversaw event setup, ensuring compliance with design specifications.
- Managed on-site logistics, including registration and audio-visual equipment setup.
- Coordinated with marketing teams to develop effective promotional materials, increasing event visibility and engagement.
- Organized travel routes for equipment and staff to optimize logistics.
Business Development/Consultant for AI, Machine Learning, & ICT
Barrington James and Blue Signal
01.2022 - 06.2023
- Developed and implemented comprehensive strategies for business growth and expansion.
- Conducted market analysis to identify new business opportunities and trends.
- Facilitated client meetings to identify needs and deliver tailored solutions.
- Cultivated long-term client relationships to enhance collaboration opportunities.
- Achieved top ranking in client connections within first month of employment.
- Sourced over 300 potential candidates weekly using company database and social media.
- Conducted initial assessments of applicants by reviewing applications and resumes for qualifications.
- Screened candidates for submission to clients, initiating interview processes.
Service Advisor, Fast Lube
Fairway Ford
09.2015 - 01.2022
- Achieved all-time service write-up record for repair orders and alignment sales.
- Generated profit through high-volume sales of necessary service repairs and parts.
- Estimated costs and time for fast lube repairs, providing clear expectations for customers.
- Greeted customers, scheduled service appointments, and collected vehicle information to streamline service process.
- Resolved customer concerns and complaints, leading to consistently high satisfaction levels.
- Communicated service order descriptions clearly, detailing problems and repairs.
- Managed daily workflow and appointments for advisors and technicians efficiently.
- Recognized as Employee Excellence Level 3 Achiever for three consecutive years.
Assistant Store Service Manager, Commercial Sales Account Specialist
Sears Auto Center
06.2011 - 09.2015
- Achieved a 10.587 percent increase in commercial sales 3 consecutive years.
- Awarded "Number One in Sales Award" consistently commercial accounts.
- Monitored sales performance to identify trends and improve processes.
- Managed daily store operations, addressing customer questions and concerns to improve service experience.
- Implemented promotional displays to enhance customer engagement and sales.
- Oversaw inventory management and product replenishment procedures.
- Coordinated with vendors for timely delivery of merchandise and supplies.
- Trained employees on operational processes and equipment use.
- Monitored employee performance, providing guidance to enhance skills and development.
- Assess and provide new team goals along with motivation to achieve results.
- Hosted conference calls with District Managers and Associates to update everyone on the commercial program.
- Facilitated team meetings to align on goals, share updates, and discuss best practices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Licensed Real Estate Agent -
Palmetto Real Estate Agency
South CarolinaManagement AAS - Business
Spartanburg Community College
Spartanburg, SCSkills
- Client concern resolution
- Customer service excellence
- Sales achievement
- Technology proficiency
- Workflow optimization
- Project management
- Training development
- Continuous improvement
- Problem solving
- Time management
- Shop operations management
- Performance enhancement
- Bilingual: English and Russian
Timeline
Service Advisor, Repair
Fairway Ford
07.2023 - Current
Business Development/Consultant for AI, Machine Learning, & ICT
Barrington James and Blue Signal
01.2022 - 06.2023
Service Advisor, Fast Lube
Fairway Ford
09.2015 - 01.2022
Event Coordinator and Production
Self-employed
02.2013 - 07.2023
Assistant Store Service Manager, Commercial Sales Account Specialist
Sears Auto Center
06.2011 - 09.2015
Licensed Real Estate Agent -
Palmetto Real Estate Agency
Management AAS - Business
Spartanburg Community College