Hi, I’m
Ivan Gonzalez
Concierge Services - NFM
Kansas City,MO
Summary
Customer-oriented Sales Concierge with over 5 years of retail experience focused on increasing Sales Revenue and Customer Retention. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. 3 Plus years of leadership experience. A Meticulous leader and strategic planner with comprehensive managerial acumen, offering Responsibility, Charisma and Results.
Overview
8
years of professional experience
1
Language
Work History
NEBRASKA FURNTURE MARTKANSAS CITY
Concierge Sales - Concierge Home Services
2024.01 - Current (2 education.years_Label & 5 education.months_Label)
Job overview
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized variety of organizational and communication skills to drive customer satisfaction.
- Assisted customers with purchases ranging from appliances to electronics to furniture. Specializing in every division of Nebraska Furniture Mart.
- Prepped and handled appointments to become a one stop shop for every customer looking for a seamless shopping experience.
- Focused on goal details to secure success in Key Performance Indicators in order to increase revenue for myself and the company.
- Manage over 50 orders at a time to ensure availability and quick fulfillment for customers.
NEBRASKA FURNITURE MARTKANSAS CITY
Design Sales Associate - Design Gallery
2023.05 - 2023.12 (7 education.months_Label)
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Assisted customers with specific design projects in home and recommended product based off of color and size schematics
- Expanded knowledge to be able to cover and provide assistance in the Furniture division as a whole. Becoming one of 3 that specializes in every department of furniture.
NEBRASKA FURNITURE MARTKANSAS CITY
Sales Associate - Dining
2022.05 - 2023.04 (11 education.months_Label)
Job overview
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
NEBRASKA FURNITURE MARTKANSAS CITY
Sales Associate - Clearance
2021.09 - 2022.04 (7 education.months_Label)
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
KC Cellular/ Metro By T-MobileKansas City
General Manager
2018.05 - 2021.05 (3 education.years_Label)
Job overview
- Increased revenue streams by reducing costs, managing schedules and performing profit and loss analysis to implement corrective actions.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Organized budgets, oversaw productivity and achieved margin targets consistently to stay on track with growth plans.
- Received superior customer service satisfaction scores for 8 consecutive quarters.
- Increased monthly staff retention rate by 200% after implementing new training programs.
- Efficiently managed and handled over $4,000,000 in cash flow year over year
KC Cellular/ Metro By T-MobileKansas City
General Sales Manager
2017.01 - 2018.05 (1 education.year_Label & 4 education.months_Label)
Job overview
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Maintained extensive knowledge of company products and services.
- Calculated sales commission for sales team of 30+ representatives.
- Collaborated with media representatives to optimize coverage of special events.
- Planned and led 50+ training sessions to promote sales team professional development and sales goal reinforcement.
- Broke company record and generated over $750,000 in Monthly Recurring Charges and $250,000 in accessory sales over the course of my employment as Sales Manager- General Manager
KC Cellular LLC/Metro By T-Mobile Kansas City
Store Manager
2016.08 - 2017.05 (9 education.months_Label)
Job overview
- Created work schedules according to sales volume and number of employees.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Reported to General Manager regarding all store and staff issues, financial goals and sales.
- Kept inventories accurate with daily cycle counts and shift audits to identify and resolve variances.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Minimized on-site cash with frequent deposits
- Boosted sales by 150% by effectively cultivating customer rapport and delivering superior customer service.
- Laid the foundation in order for location to achieve top 2 Store Ranking in the Market for 2 years and Counts. (The other top 2 Store is also within our dealer)
KC Cellular LLC/ Metro By T-Mobile Kansas City
Sales Representative
2016.04 - 2016.08 (4 education.months_Label)
Job overview
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Developed and implemented sales strategies to increase revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Identified client needs, built relationships and overcame objections to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Accounted for all inventory and ordered new stock.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to Parent Company.
NKCBI Kansas City
Security Officer
2015.11 - 2016.04 (5 education.months_Label)
Job overview
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Northeast High SchoolKansas City, MO
High School Diploma
Skills
Recruitment
Budgeting
Relationship building
Business development
Efficient multi-tasker
Effective leader
Operations management
Goal attainment
Staff training/development
Customer service-oriented
Network development
Company processes
Sale expertise
Timeline
Concierge Sales - Concierge Home Services
NEBRASKA FURNTURE MART
2024.01 - Current (2 education.years_Label & 5 education.months_Label)
Design Sales Associate - Design Gallery
NEBRASKA FURNITURE MART
2023.05 - 2023.12 (7 education.months_Label)
Sales Associate - Dining
NEBRASKA FURNITURE MART
2022.05 - 2023.04 (11 education.months_Label)
Sales Associate - Clearance
NEBRASKA FURNITURE MART
2021.09 - 2022.04 (7 education.months_Label)
General Manager
KC Cellular/ Metro By T-Mobile
2018.05 - 2021.05 (3 education.years_Label)
General Sales Manager
KC Cellular/ Metro By T-Mobile
2017.01 - 2018.05 (1 education.year_Label & 4 education.months_Label)
Store Manager
KC Cellular LLC/Metro By T-Mobile
2016.08 - 2017.05 (9 education.months_Label)
Sales Representative
KC Cellular LLC/ Metro By T-Mobile
2016.04 - 2016.08 (4 education.months_Label)
Security Officer
NKCBI
2015.11 - 2016.04 (5 education.months_Label)
Northeast High School
High School Diploma
Software
Microsoft Programs
Interests
Sports
Reading on Personal Growth
Music Production
Travel
Family Time
Hobbies
- True Crime Videos/ Documentaries
- Family Time (crucial)
- Gym Time and Personal Time
- Reading
- Music
Referrals
- Ghaib Saadon, (816) 655-8387, Owner/President - KC Cellular
- Jorge Gonzalez, (816) 516-8667, Director Of Operations - Green For Life Environmental
- Gondoe Mulbah, (913) 484 - 4603, Actor/Entrepreneur/Mentor
- Alex Fernandez, (913) 963-8829, Mentor/ Entrepreneur
- Cherri Williams, (913) 553-9944, Administrative Coordinator