Sales professional with over 18 years in new construction and real estate. Achieved over $30 million in home sales while maintaining high customer satisfaction through effective relationship management and contract negotiation.
Overview
27
27
years of professional experience
Work History
Sales Assistant/ Home Buyer Concierge
Lennar Homes
Irving
12.2024 - Current
Managed client care relationships throughout home buying process to enhance customer satisfaction
Managed processes to ensure timely closing dates and adherence to client expectations
Provide timely updates on construction progress, loan progress and closing information
Facilitated communication between homeowner and departments to streamline information flow and address needs
Resolved homeowner concerns post-purchase agreement to maintain customer satisfaction.
New Home Designer
Bloomfield Homes
Melissa
05.2023 - 12.2024
Coordinate Interior Selection design of new homes
Price out options for homebuyers
Informed buyers of product delays and installation details to manage expectations
Facilitated communication between Sales and Construction teams to streamline project coordination
Realtor for the Chicagoland Area
REDFIN
Wheaton
02.2016 - 07.2022
Sold over 30 Million in Home Sales
Negotiated contracts to secure optimal terms for clients
Achieved Gold Club 2020 & 2021
Participated in quarterly sales training to enhance knowledge of market trends and sales strategies
Sales Manager/ Designer
Next Generation Builders
Wheaton
04.2014 - 02.2016
Sold luxury townhomes and condominiums. Over 60 Million in Sales
Supported sales team by engaging potential buyers in discussions about custom home features to enhance client understanding.
Assisted buyers in selecting design options for their new home to ensure personalized and satisfying outcomes.
Conducted consultations with clients to guide overall home design, ensuring alignment with their vision and preferences.
Designer
Wiseman-Hughes Builders
Wheaton
01.2004 - 01.2006
Design coordinator for six large communities which comprised of single family homes and townhomes
Arranged meetings with new home buyers to identify design features for their homes; coordinated with Project Superintendent to ensure materials were available and installed correctly according to design plans.
Provided top-notch customer service to enhance client satisfaction; acted as liaison between buyers and various departments to address design-related inquiries and concerns.
Sales Manager at Windsor Pointe
Wiseman-Hughes Builders
Sugar Grove
01.2000 - 01.2004
Ranked as one of the highest grossing communities in Chicagoland, generating annual sales volume of 29 million.
Launched new development in Sugar Grove, achieving sales of over 260 homes within 3 years.
Completed a four month Sales and Marketing training program.
Maintained high customer service standards by promptly addressing client inquiries and concerns.
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY