IVAN JUKES ROBERTSON
Bristol
Summary
Entrepreneurial-minded, data-driven professional with expertise building relationships and collaborating with top suppliers & retailers, nationwide teams, and external partners on both retail and pharmacy merchandising, in addition to strategic initiatives. Highly adept at conducting internal reviews and market/competitive analyses to optimize assortments, build plans, and shape consumer experience to drive traffic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server Manager
Al Forno Restaurant
01.2022 - Current
- Oversaw daily operations, ensuring efficient service and high customer satisfaction.
- Implemented training programs, enhancing team performance and service standards.
- Developed and maintained inventory management systems, reducing waste and costs.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Manager
Andrade's Catch
01.2020 - 01.2022
- Streamlined operational workflows to enhance efficiency and reduce waste.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Led team meetings to discuss performance metrics and strategize improvements.
- Monitored inventory levels, ensuring timely replenishment and minimizing shortages.
- Established safety protocols, ensuring compliance with health regulations.
- Fostered a collaborative work environment, promoting teamwork and communication among staff.
Project Manager – Category Specific, Healthcare
CVS Health
01.2018 - 01.2020
- Develop and execute both short term & long term initiatives, based upon category specific tasks & strategic initiatives
- Conducting internal reviews and category specific plans to maintain and expand multiple relationships.
- Partnered closely with multiple organizations on multiple project launches & compliance related tasks.
Customer Service Specialist
Antaya Technologies
01.2018 - 01.2018
- Responsible for managing 30+ accounts, coordinating the shipment out of product globally
- Placing purchase orders and invoicing clients
- Resolve customer inquiries via phone and email channels
Relationship Banker
Bank of America
01.2014 - 01.2017
- Personally responsible for 50+ new accounts per quarter, supported customer acquisition strategies.
- Consistently exceeded monthly and quarterly sales objectives.
- Managed client accounts and provided personalized financial guidance.
- Resolved complex service problems, often partnering in order to cross-sell
Retail Sales Associate
Brooks Brothers
01.2011 - 01.2014
- Developed and retained client portfolio in excess of 250 customers.
- Met and exceeded key performance indicators consistently.
- Provided outstanding customer service, receiving 96% in customer feedback surveys
Education
Bachelor of Arts - Business Management
Curry College
Milton, MASkills
- Manufacturer & Vendor Relations
- Relationship Management
- Data Analysis & Strategy Planning
- Personal Finance & Analysis
- Product Sourcing & Development
- Merchandising Strategy & Planning
Certification
Eagle Scout, Boy Scouts of America/ Scouts BSA
Timeline
Server Manager
Al Forno Restaurant
01.2022 - Current
Manager
Andrade's Catch
01.2020 - 01.2022
Project Manager – Category Specific, Healthcare
CVS Health
01.2018 - 01.2020
Customer Service Specialist
Antaya Technologies
01.2018 - 01.2018
Relationship Banker
Bank of America
01.2014 - 01.2017
Retail Sales Associate
Brooks Brothers
01.2011 - 01.2014
Bachelor of Arts - Business Management
Curry College
Eagle Scout
Date Awarded- 2010