Ivan A Lugo
Rest. Manager
Brooklyn,NY
Summary
Results-oriented Manager specializing in optimizing revenue and productivity within restaurant operations. Proven ability to communicate effectively and cultivate an innovative team environment that adheres to corporate standards. Strong leadership and attention to detail have driven sustained operational success, with aspirations to apply this expertise in a dynamic new role focused on excellence and growth.
Overview
28
28
years of professional experience
Work History
Area Operations Manager
Dave & Buster's
Brooklyn, NY
02.2020 - 11.2024
- Annual sales volume: $15 million.
- Reviewed talent pool alongside GM and Training Manager to evaluate staffing requirements.
- Maximized customer experience by maintaining appropriate staffing.
- Enhanced operational performance by focusing on attention to detail and adherence to company standards.
- Enhanced guest experience with exceptional service and a safe environment.
- Identified and nurtured talent for internal promotions into management.
- Oversees area operations, focusing on goals and cost analysis.
Manager
California Pizza Kitchen
Queens, NY
01.2019 - 02.2020
- Annual sales volume: $7 million.
- Enhanced customer satisfaction by ensuring appropriate staffing levels.
- Optimized team interactions, leading to improved customer experiences.
- Developed talent for internal promotions into management.
- Implemented hands-on training and coaching programs to enhance staff performance.
- Performed weekly liquor inventory and scheduled staff shifts.
Assistant General Manager
Uno Pizzeria and Grill
Queens, NY
12.2014 - 08.2019
- Achieved promotion from manager to AGM within the same year.
- Annual sales volume: $9 million.
- Generated a 20% boost in bar sales via effective server competition strategies.
- Optimized workforce efficiency by enabling employees to transition between roles, maintaining labor costs at 18.5%.
- Directed and guided a group of 50 workers.
- Controlled costs by overseeing recipe adherence, POS accuracy, and waste reduction.
Assistant Manager
TGI Friday's - Riese Group
New York, NY
12.2011 - 10.2014
- Annual Sales Volume: $25 MM
- Within 8 months; asked to help turn sales around at various other locations (6-7 in total); shortly thereafter was promoted to Assistant General Manager.
- Increased bar sales by 20% over 3-year period by conducting in-house contest for servers i.e.; "Perfect Check" contests.
- Maintained Labor Costs at 18.5% by cross-training employees.
- Maintained Food/Liquor at 18-20% by monitoring staff, portion control, waste management.
- Managed up to 50 employees; trained and mentored with a hands-on approach.
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Schedule and direct staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and take appropriate action to ensure food quality and service standards are consistently met.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control
Bar Manager
Applebee's
Brooklyn, NY
10.2006 - 06.2010
- Annual Sales Volume: $15 MM.
- Hired on as Assistant Manager; promoted within 6 months to Bar Manager
- Ranked 2nd Highest in sales out of 13 units (Times Square was #1)
- Great labor control and sales increases especially at the bar while reducing liquor cost to 17%
- Won 2008 bar sales increase of 35% in one year
- Lowered turnover by coaching and hiring the right staff and having a hands-on management approach
- Worked with management to plan and implement special events to boost customer numbers and profits.
- In charge of hiring, training, all new FOH staff
LLC Operating Partner (Subway Franchisee)
Team Work Management LLC
Brooklyn, NY
05.2004 - 08.2006
- Responsible for opening a new Subway store, with all the necessary permits and licenses.
- Opening store credit for new accounts with required vendors.
- Planning and implementing aggressive marketing strategies.
- Hiring and training all new employees.
- Within two weeks after the grand opening, my unit was chosen as the training store in the Brooklyn area for new franchise staff.
- Manage to break even by the first three months.
Education
Certificate - Business Administration - Time Management
University of California, Irvine Division of Conti
Irvine, CA02-2025
Certificate - ServSafe - Alcohol
National Restaurant Association
Chicago, IL10-2024
Harvard Online Certificate - Data Science For Business
Harvard University
Cambridge, MA04-2023
Certificate - Harassment & Discrimination Prevention
EverFi
California City, CA09.2019
Certificate - Food Protection
NYC Department of Health
NYC, NY07.2000
Bachelor of Arts - Telecommunications
Sacred Heart University
Puerto Rico06.1990
Skills
- Strategic Marketing Implementation
- Bilingual: English and Spanish
- Effectively Oversee Multiple Concepts
- Regulatory Compliance Inspections
- Extensive knowledge of airport and city hospital regulations
- Proficiency in POS systems, Excel, and Word
- Implementing employee relations, including effective task delegation
- Schedule preparation
- Recruiting and interviewing
- Proficient in Budget Oversight
- Well-organized and highly efficient, working in a multitasking, dynamic environment
- Time management
Timeline
Area Operations Manager
Dave & Buster's
02.2020 - 11.2024
Manager
California Pizza Kitchen
01.2019 - 02.2020
Assistant General Manager
Uno Pizzeria and Grill
12.2014 - 08.2019
Assistant Manager
TGI Friday's - Riese Group
12.2011 - 10.2014
Bar Manager
Applebee's
10.2006 - 06.2010
LLC Operating Partner (Subway Franchisee)
Team Work Management LLC
05.2004 - 08.2006
Certificate - ServSafe - Alcohol
National Restaurant Association
Certificate - Harassment & Discrimination Prevention
EverFi
Certificate - Food Protection
NYC Department of Health
Bachelor of Arts - Telecommunications
Sacred Heart University
Certificate - Business Administration - Time Management
University of California, Irvine Division of Conti
Harvard Online Certificate - Data Science For Business
Harvard University
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