Alicia Hamin
Gaston,SC
Summary
Dynamic and customer-focused professional with extensive experience at Dave & Buster's, excelling in team collaboration and food safety awareness. Proven ability to enhance guest satisfaction through exceptional service and effective complaint resolution, contributing to increased repeat business. Skilled in POS systems and adept at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
Dave & Buster's
04.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Front of House Associate
Red Lobster
02.2022 - 04.2024
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
Fine Dining Server
Still Hopes Episcopal Retirement Community
06.2021 - 04.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Server
Shoneys
01.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma -
Airport High School
West Columbia, SC06.2021
Skills
- Team collaboration
- Training and mentoring
- Point of sale systems
- Memory retention
- Flexibility
- Food safety awareness
Timeline
Front of House Team Member
Dave & Buster's
04.2024 - Current
Front of House Associate
Red Lobster
02.2022 - 04.2024
Fine Dining Server
Still Hopes Episcopal Retirement Community
06.2021 - 04.2023
Server
Shoneys
01.2020 - 04.2021
Diploma -
Airport High School
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