Ivan Matosevic
Mesa,AZ
Summary
Enterprise portfolio leader with deep experience in contract governance, large-scale account management, digital transformation, and strategic partnerships across SaaS, financial services, and technology solutions. Proven track record of owning multi-million-dollar portfolios, leading enterprise contracting, renewals, compliance, and governance, and aligning digital solutions with business strategy. Expert in cross-functional leadership, risk management, performance management frameworks, transformation planning, and executive stakeholder engagement. Recognized for driving operational excellence, portfolio growth, and long-term enterprise value through structured governance models, strategic alignment, and disciplined execution.
Overview
11
11
years of professional experience
Work History
Manager of Client Partnerships
STChealth
02.2023 - Current
- Own and manage a multi-million-dollar public health SaaS portfolio, accountable for contract performance, renewals, expansion, and long-term account strategy across enterprise clients
- Lead enterprise-level contracting and commercial governance, ensuring contractual conformance, service delivery alignment, and risk mitigation across state and large-scale public sector customers
- Direct cross-functional execution across Legal, Digital/Product, Engineering, Professional Services, Support, and Executive Leadership to deliver complex, multi-stakeholder digital solutions
- Establish and execute client portfolio strategy, aligning business objectives, digital transformation goals, and modernization initiatives with organizational growth priorities
- Lead all customer contracting activities, including contract structuring, renewals, amendments, negotiations, compliance oversight, and dispute resolution
- Serve as primary escalation point for business-critical issues, contract disputes, delivery risks, and service challenges
- Partner with clients to identify co-investment opportunities, innovation initiatives, and digital capability development
- Oversee performance management frameworks, including KPIs, scorecards, service metrics, and executive reporting
- Design and execute enterprise communication strategies, including executive communications, governance forums, strategic business reviews, and multi-channel stakeholder engagement
- Mentor and lead cross-functional teams, driving operational excellence, performance accountability, and continuous improvement
- Play a strategic role in enterprise pursuits, proposals, and large-scale contract acquisitions
- SaaS Platform | Public Health Technology
Senior Client Partner
STChealth
08.2022 - 02.2023
- SaaS Platform | Public Health Technology
Client Partner
STChealth
11.2020 - 08.2022
- SaaS Platform | Public Health Technology
Centurion Business Relationship Membership Manager
American Express – Centurion Servicing
01.2015 - 11.2020
- Managed a high-value enterprise client portfolio, accountable for relationship strategy, retention, expansion, and long-term value growth
- Led strategic account planning and portfolio management for top-tier business clients, including CEOs and executive leadership
- Delivered contractual service governance, performance oversight, and issue resolution for premium business relationships
- Served as primary escalation and resolution lead for complex client disputes, operational issues, and service challenges
- Identified growth opportunities through client segmentation, portfolio analysis, and strategic prioritization models
- Drove revenue growth, customer engagement, and portfolio performance through structured relationship management and strategic advisory services
- Evaluated risk, compliance, and service performance metrics, providing leadership with insights on operational improvements and governance enhancements
- Developed and executed communication strategies for executive-level client engagement, decision alignment, and service optimization
- Provided strategic input into policy development, performance frameworks, and process improvement initiatives
- Centurion Business Relationship Membership Manager
Education
Master’s Degree - Economics – Emphasis in International Business
University of Rijeka
Rijeka, CroatiaSkills
- Complex Problem-solving
- Staff management
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Sales management
- Marketing
- Negotiation
- Business development
- Contract Lifecycle Management
- Vendor / Partner Governance
- Financial & Operational Controls
Languages
Croatian
German
Italian
Timeline
Manager of Client Partnerships
STChealth
02.2023 - Current
Senior Client Partner
STChealth
08.2022 - 02.2023
Client Partner
STChealth
11.2020 - 08.2022
Centurion Business Relationship Membership Manager
American Express – Centurion Servicing
01.2015 - 11.2020
Master’s Degree - Economics – Emphasis in International Business
University of Rijeka