Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivan Mesa

Rockville,MD

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit clients needs. With a Bachelors degree in Sociology and work experience with diverse populations, I'm able to cultivate positive relationship and exceed goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

DealerOn
01.2019 - Current
  • Validate and complete 80+ cases per week, while meeting service level agreement milestones.
  • Create internal cases within project management system in order to collaborate with internal departments.
  • Assist in restructuring internal database knowledge recourses.
  • Work with agencies and third-party's on behalf of client in order to resolve technical issues.

Client Support Associate

DealerOn
01.2017 - 01.2019
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Conducted client on-boarding trainings of content management system.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Volunteer Client Service Associate

A Wider Circle
08.2016 - 12.2016
  • Collected information about clients, using techniques such interviewing, discussion, and observation
  • Facilitated referrals to community resources for support services including financial assistance programs.
  • Made sure all of our clients were treated with respect in efficient manner.

Education

Bachelor's degree - Sociology

University of Maryland
College Park, MD
05.2016

Minor - Art History

Montgomery College University of Maryland
College Park, MD
05.2016

Associate's degree - General Studies

Montgomery County Community College
Rockville, MD
12.2013

Skills

  • Case Management
  • Conflict Resolution
  • Telephone Etiquette
  • MS Office
  • Research
  • Documentation

Certification

  • Google Analytics

Timeline

Case Manager

DealerOn
01.2019 - Current

Client Support Associate

DealerOn
01.2017 - 01.2019

Volunteer Client Service Associate

A Wider Circle
08.2016 - 12.2016

Bachelor's degree - Sociology

University of Maryland

Minor - Art History

Montgomery College University of Maryland

Associate's degree - General Studies

Montgomery County Community College
Ivan Mesa