Ivan Morales
Houston,TX
Summary
Retail sales Lead with experience in managing and coordinating dairy/general merchandise operations. Strong skills in maintaining product quality, inventory management, and leading team members to ensure smooth workflow. Successfully made impact in previous roles by improving product handling processes and enhancing customer satisfaction. Demonstrates leadership abilities, problem-solving skills, and commitment to safety regulations within dairy industry standards in my latest role. I may not have the experience but in the opportunities given to me i have showed that im a fast learner and pick up on any duties given immediately and quicker than others. Loyal and extremely dedicated and willing to learn at other facilities and other roles too. One thing i am proud of myself is the ability to rise up in position in less than half a year from a regular cashier to a frozen department manager where i succeeded in leading multiple teams to ensure great sales
Overview
7
7
years of professional experience
Work History
Dairy Lead
HEB Grocery Store
Houston, Tx
01.2020 - 01.2025
- Lifted materials of varied weights on regular basis.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Removed outdated products from shelves in accordance with company policy.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Replenished items to maintain stock availability.
- Received and processed incoming shipments of merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Exceeded department expectations for productivity and accuracy levels.
- Provided customer service to ensure satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cross-trained on different positions to best support team during peak periods.
- Assisted with the training of new sales associates.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided customer service by answering questions related to dairy products, prices, and availability.
- Assisted in inventory management processes including cycle counts, stock rotation, and ordering of dairy items as needed.
Sales Associate
Walmart
Houston, TX
11.2018 - 12.2019
- Helped expedite customers shopping experience
- Worked with fellow sales team members to achieve group targets.
- Helped finish stocking unfinished freight
- Keep aisles/dept. Faced up/ Presentable
- Demonstrated product features and benefits for customers' needs.
Cart Attendant
Kroger
Houston, TX
12.2017 - 12.2018
- Gathered carts from parking lot and inside store for customer use.
- Provided basic troubleshooting for carts with mechanical issues.
- Collected shopping carts and baskets from inside and outside store.
- Helped bagging groceries from time to time
- Facilitated the smooth flow of carts during peak times to avoid congestion.
Skills
- Stock replenishment
- Product rotation
- Food safety compliance
- Organizational skills
- Friendly, positive attitude
- Hand and power tools
- Quality assurance
- Equipment operation
- Tool management
- Tool use
- Safety awareness
- Pallet jack operation
- Shipping and receiving
- Warehouse safety
- Loading and unloading
- Cross-training
- Deadline adherence
- Pallet stacking
- Team leadership
- Conflict resolution
- Team building
- Visionary thinking
- Coaching
- Strategic planning
- Motivating teams
- Equipment troubleshooting
- Cross-functional collaboration
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- earned frozen and dairy leadership role in less than a year
Affiliations
- Traveling the country
My personality
- Confident
- Reliable
- Determined
- Loyal
- Thoughtful
- Caring
- Outgoing
- ambitious
Timeline
Dairy Lead
HEB Grocery Store
01.2020 - 01.2025
Sales Associate
Walmart
11.2018 - 12.2019
Cart Attendant
Kroger
12.2017 - 12.2018