Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Max Gonzales-Jimenes

Marietta,GA

Summary

Retail professional with commitment to high standards and achieving results. Known for strong team collaboration and adapting to changing needs. Skilled in merchandising, customer engagement, and conflict resolution.

Overview

4
4
years of professional experience

Work History

Dairy Lead

Kroger
03.2024 - Current
  • Managed inventory levels, ordering supplies as necessary to maintain optimal stock levels and prevent waste.
  • Boosted customer satisfaction by effectively addressing concerns and providing timely resolutions.
  • Enhanced dairy production efficiency by implementing streamlined processes and optimizing equipment usage.
  • Monitored product shelf life closely to minimize waste due to spoilage or expiration dates being exceeded.
  • Increased staff productivity by providing ongoing training, mentorship, and performance evaluations.
  • Reduced operating costs by identifying areas for improvement and implementing cost-saving measures.

Sales Representative

PepsiCo
03.2023 - 02.2024
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
  • Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
  • Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.

Assistant Grocery Manager

Publix
10.2020 - 03.2023
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Forecasted sales patterns using historical data analysis, allowing for accurate budgeting and resource allocation efforts.
  • Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.

Education

High School Diploma -

Northside High School
Columbus, GA
05-2018

No Degree - N/A

Kennesaw State University
Kennesaw, GA
05-2022

No Degree - Electrician

Lincoln Technical Institute
Marietta, GA
11-2025

Skills

  • Food safety compliance
  • Task delegation
  • Stock replenishment
  • Merchandising strategies
  • Product rotation
  • Team oversight
  • Customer engagement
  • Product sales
  • Visual merchandising
  • Merchandise replenishment
  • Customer service
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Dairy Lead

Kroger
03.2024 - Current

Sales Representative

PepsiCo
03.2023 - 02.2024

Assistant Grocery Manager

Publix
10.2020 - 03.2023

High School Diploma -

Northside High School

No Degree - N/A

Kennesaw State University

No Degree - Electrician

Lincoln Technical Institute

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Max Gonzales-Jimenes