Ivan Orozco
GARDENA,CA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged problem-solving and communication skills at Behavior Frontiers, LLC., to improve program strategies for children with developmental disabilities. Skilled in customer service and behavioral treatment plans, I consistently exceed employer expectations, fostering significant advancements in both retail and healthcare settings.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Behavior Frontiers, LLC.
Gardena, CA
12.2024 - Current
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Developed basic strategies to promote patient safety, wellness and independence.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Educated families about ABA principles so they can effectively implement them at home.
Barista
Starbucks
Gardena, CA
04.2022 - 12.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ground beans for espresso shots according to individual customer specifications.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized official and off-menu coffee and tea preparations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Retail Sales Associate
Urban Oufitters
Long Beach, CA
08.2021 - 01.2022
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
Retail Sales Associate
Khols
Torrance, CA
06.2021 - 12.2021
- Maintained records related to sales for store management.
- Handled returns and exchanges according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cook
The Habit Burger Grill
Torrance, CA
09.2019 - 02.2020
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Adhered to food safety standards when storing and preparing foods.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Mail Sorter
DHL Global Mail
Gardena, CA
09.2018 - 03.2019
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Labeled containers with required information before dispatching them.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Education
Associate of Arts for Transfer Degree -
El Camino College
01.2025
High School Diploma -
Gardena High School
Gardena06.2018
Skills
- Customer service
- Problem solving
- Teamwork skills
- Cashier skills
- Good communication skills
- Ability to work under pressure
- Behavior treatment plans
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Behavior Technician
Behavior Frontiers, LLC.
12.2024 - Current
Barista
Starbucks
04.2022 - 12.2024
Retail Sales Associate
Urban Oufitters
08.2021 - 01.2022
Retail Sales Associate
Khols
06.2021 - 12.2021
Cook
The Habit Burger Grill
09.2019 - 02.2020
Mail Sorter
DHL Global Mail
09.2018 - 03.2019
Associate of Arts for Transfer Degree -
El Camino College
High School Diploma -
Gardena High School
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