IVAN ORTIZ
Oceanside,CA
Summary
Professional and hard working server, experienced in managing tables and providing top-notch service to guests in fast-paced environments. Consistently utilizing excellent communication skills to collaborate with team members and create a welcoming atmosphere. Expertise in customer service, staff training, and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
IHOP
04.2023 - Current
- My role as a server consists of effectively managing and providing attentive service to numerous tables during busy periods, while ensuring accuracy.
- Efficiently managing POS, maintaining cleanliness and organization, and consistently administering remarkable customer service.
Food Runner
264 Fresco
05.2024 - 11.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Shift Leader
Jamba Juice
06.2020 - 03.2023
- As a shift lead, my tasks include managing the store as well as maintaining a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Team Member
Chick-Fil-A
11.2021 - 03.2022
- In my position, I was responsible for giving exceptional customer service, high quality food and drink preparation, and contributing to a positive work environment by consistently demonstrating professionalism and strong interpersonal skills.
- Maintained productive, efficient approach to all tasks.
Education
Associate of Applied Science - Cybersecurity
California Institute of Arts And Technology
National City, CA01-2024
General Education -
Mira Costa College
Oceanside, CA05.2023
High School Diploma -
El Camino High School
Oceanside, CA06.2021
Skills
- Leadership experience
- Positive attitude
- Strong work ethic
- Working collaboratively
- Computer proficiency
- Learning/adaptability skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Runner
264 Fresco
05.2024 - 11.2024
Server
IHOP
04.2023 - Current
Team Member
Chick-Fil-A
11.2021 - 03.2022
Shift Leader
Jamba Juice
06.2020 - 03.2023
Associate of Applied Science - Cybersecurity
California Institute of Arts And Technology
General Education -
Mira Costa College
High School Diploma -
El Camino High School
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