Ivan Owens
Jacksonville,FL
Summary
Accomplished Licensed Health Advisor with a proven track record at America Health Marketplace, adept in HIPAA Compliance and customer assistance. Expert in health insurance plan knowledge, significantly enhancing customer support and satisfaction. Demonstrated ability to manage high-stress situations, ensuring efficient healthcare systems navigation and promoting health education with empathy and professionalism.
Overview
29
29
years of professional experience
Work History
Licensed Health Advisor
America Health Marketplace
10.2022 - Current
- Maintained full and current understanding of available plans, products and services.
- Handled more than [Number] daily inbound calls from health plan customers.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
Customer Service Representative
Fidelity Investments
01.2016 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Corrections Officer
NC Dept of Corrections
04.1998 - 01.2016
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Signalman
US Navy
07.1995 - 03.1998
- Improved communication efficiency by maintaining and repairing signal equipment in a timely manner.
- Provided valuable input during signal system design stages, offering practical solutions based on field experience.
- Reduced signal-related delays by troubleshooting and resolving technical issues promptly.
- Supported efficient train operations with proficient handling of switches, signals, and other control devices.
Education
High School Diploma -
Leesville Road High School
Raleigh, NC06.1995
Skills
Customer Assistance
HIPAA Compliance
Mental health awareness
Customer Support
Healthcare systems navigation
Data Entry
Health Promotion
Inbound Call Management
Health Education
Call Center Operations
Sales expertise
Health insurance plan knowledge
Certification
Health/Accident license
Life Insurance License
Med Supp/Long Term Care License
Timeline
Licensed Health Advisor
America Health Marketplace
10.2022 - Current
Customer Service Representative
Fidelity Investments
01.2016 - 10.2022
Corrections Officer
NC Dept of Corrections
04.1998 - 01.2016
Signalman
US Navy
07.1995 - 03.1998
High School Diploma -
Leesville Road High School
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