Ivan Padilla
California City,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Cho Cho San Japanese Restaurant
03.2015 - 07.2024
- Coordinate daily Front of the House and Back of the house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Promote the brand in the local community through word-of-mouth and restaurant events.
Customer Service Representative
Jafra Cosmetics International
07.2018 - 09.2022
- Manage large amounts of incoming phone calls
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers.
Customer Service Representative
Sallys Finance
03.2015 - 07.2020
- Scheduling meetings with clients to discuss their financial needs and goals
- Advising clients on how to apply for mortgages and loans
- Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals
- Cold-calling potential clients to inform them of the various financial products and services on offer
- Developing in-depth knowledge of our financial products to advise clients accordingly.
Education
High school -
Cornerstone Christian Correspondence School
Skills
- Bilingual- Spanish
- Fast learner
- Great people skills
- Operations Management
- Customer loyalty
- Team Management
- Customer-Oriented
- Adaptable
- Promotions planning
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Jafra Cosmetics International
07.2018 - 09.2022
Restaurant Manager
Cho Cho San Japanese Restaurant
03.2015 - 07.2024
Customer Service Representative
Sallys Finance
03.2015 - 07.2020
High school -
Cornerstone Christian Correspondence School
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