Talented sales Leader successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Hi, I’m
Ivan Parker
Tempe,AZ
Summary
Overview
10
years of professional experience
Work History
Republic National Distributing Company (RNDC)
Inside Sales Representative
05.2023 - Current
Job overview
- Developed and maintained strong relationships with key customers, resulting in $40,000 in retention revenue
- Successfully oversaw five market campaigns, boosting annual wine sales by 15%
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
Drivetime Automotive Group
Customer Relations Specialist
12.2022 - 05.2023
Job overview
- Assisted all departments with concerns regarding customer and vendor opportunities through lead follow up
- Resolved customer issues, kept down customer churn by 80%
- Decrease Drive Time liability spending by 40% in Q3, Q4 for the year.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged call information and solutions provided into internal database.
Insight Global LLC
Business Development Representative
08.2021 - 12.2022
Job overview
- Familiarized myself with essential details of our product and services
- Conducted cold calls to prospective clients using a provided list of phone numbers
- Scheduled consultations between prospective clients and sales representatives.
- Expanded business through effective network development, identifying new, and prospective clients.
T-ROC
Sales Representative
05.2018 - 07.2021
Job overview
- Assisted customers with inquiries, billing, and other tasks
- Presented new products to customers to promote sales
- Participated in associate role-plays and weekly training sessions
- Trained and mentored new sales representatives.
CSR
Customer Service Representative
03.2014 - 05.2018
Job overview
- Responded to customer queries about services, equipment, promotions, roaming and billings
- Enhanced customer retention and satisfaction by 20% providing outstanding and prompt customer services
- Took customer calls and completed service orders
- Understood customer needs and recommended appropriate products and rate plans.
Education
Satsuma High SchoolSatsuma, Alabama
University Overview
Skills
- Sales Presentations
- Relationship Building
- Pipeline Development
- Consultative Sales Approach
- Strategic Sales Knowledge
- Complaint Resolution
- Recordkeeping Strengths
- Account Management
- Business Relationship Management
- Project Management
- Marketing
- Lead Prospecting
Key Skills
Key Skills
- Customer Engagement
- Account Management
- Sales Excellence
- Industry Knowledge
- Relationship Building
- Customer Satisfaction
- Upselling and Cross Selling
- Consultative Selling
- Business Development
- CRM Software
- Data Entry
- Microsoft Office Suite
- Communication
- Leadership
Classification
Classification
PersonalReferences
References
Available upon requestTimeline
Inside Sales Representative
Republic National Distributing Company (RNDC)
05.2023 - Current
Customer Relations Specialist
Drivetime Automotive Group
12.2022 - 05.2023
Business Development Representative
Insight Global LLC
08.2021 - 12.2022
Sales Representative
T-ROC
05.2018 - 07.2021
Customer Service Representative
CSR
03.2014 - 05.2018
Satsuma High School
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