Ivan Pizano
Warsaw,Indiana
Summary
Dynamic IT professional with extensive experience in hardware setup, software installation, and network troubleshooting. Proven ability to leverage strong problem-solving skills to ensure seamless system operations and deliver effective technical support. Comprehensive understanding of IT infrastructure and user support enables the provision of tailored solutions that enhance productivity and efficiency. Committed to staying current with industry trends and technologies to drive continuous improvement in service delivery.
Overview
2
2
years of professional experience
Work History
IT Technician (Intern)
Rea Magnet Wire
03.2023 - 07.2024
- As an IT Technician intern, I supported daily IT operations by troubleshooting hardware and software issues for users, managing account setups, and assisting with network configurations. I gained hands-on experience in diagnosing technical problems, prioritizing and resolving support tickets, and providing on-site assistance to ensure efficient system performance. Additionally, I contributed to cybersecurity monitoring by identifying and documenting potential security concerns, and I assisted with basic Linux commands and system maintenance under the guidance of experienced IT staff.
Security Officer
Allied Universal Service
01.2022 - 02.2023
Education
Associate's degree - Cyber Security
Ivy Tech Community College
Warsaw, IndianaBachelor's Degree - Cyber Security
Indiana Tech
Fort Wayne, IN08-2026
Skills
- Computer assembly
- Remote support
- Software installation
- Network configuration
- IT documentation
- Hardware repair
COMMUNICATION
In my IT Technician internship, effective communication was crucial to understanding user issues and delivering clear solutions. I regularly interacted with staff to troubleshoot technical problems, ensuring instructions were easy to follow and aligned with their needs. I also collaborated with the IT team, providing concise updates on ticket progress and sharing insights on recurring issues to improve system efficiency. Additionally, I presented complex technical information in a user-friendly way, helping staff feel more confident and independent with technology.
Timeline
IT Technician (Intern)
Rea Magnet Wire
03.2023 - 07.2024
Security Officer
Allied Universal Service
01.2022 - 02.2023
Associate's degree - Cyber Security
Ivy Tech Community College
Bachelor's Degree - Cyber Security
Indiana Tech