Soledad Llerenas
Summary
Dynamic individual with hands-on experience in the Medical Field and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
Work History
Claims Mailroom Lead
Regal Medical Group
01.2009 - Current
- Supervise and manage a team of claims professionals
- Ensure timely and accurate processing of claims
- Conduct investigations into complex claims
- Develop and implement policies and procedures to enhance the claims process
- Provide leadership and mentorship to claims staff
- Resolve customer complaints and concerns in a timely and professional manner
- Analyze claims data to identify trends and opportunities for improvement
- Partner with other departments to achieve company goals and objectives
- Manage EDI rejects reports
Caregiver
Choice Home Care
01.2006 - Current
- Ensure the individual's health and well-being, including medication management and regular check-ups.
- Support the individual's learning and social development, including educational support and social activities.
- Provide emotional support and understanding the individual's feelings and needs.
- Encourage the individual's independence through daily activities and self-care.
- Ensure the individual's safety and security, especially in the home environment.
Medical Receptionist/PBX Operator
Burbank Family Care / Burbank Pediatric Affiliates
01.2000 - 01.2009
- Keeping the front desk or office organized and running smoothly
- Scheduling appointments and follow-ups for patients
- Calling patients to remind them of their appointments
- Using a computer, medical office software, and other technology to keep information organized and up-to-date
- Processing payments from patients
- Assisting patients with filling out forms and answering their questions
- Transcribing notes from doctors
- Keeping the waiting and reception areas clean and inviting
- Contacting insurance companies
- Maintaining a working relationship with the medical receptionists at other medical offices or departments
- Authorizations
- Operate other communication systems such as intercoms, two-way radios, and public address systems when necessary
- Record and deliver messages to the appropriate recipients
- Answer all incoming calls and route them to the appropriate departments or individuals
Education
High School -
Albert Einstein High School
North Hills, CA06.1999
Skills
- Document Formatting, Typing and Telephone techniques
- Bilingual (English and Spanish)
- Customer service
- Organized, punctual and dependable
- Adaptable to other service and professional environments
- Type 40-55 wpm
- EZcap and Office Ally
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Claims Mailroom Lead
Regal Medical Group
01.2009 - Current
Caregiver
Choice Home Care
01.2006 - Current
Medical Receptionist/PBX Operator
Burbank Family Care / Burbank Pediatric Affiliates
01.2000 - 01.2009
High School -
Albert Einstein High School
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