Ivan Rodriguez
Pembroke Pines,FL
Summary
Accomplished Regional Director of Operations with a proven track record at Pollo Tropical, enhancing operational efficiency and profitability across multiple units. Expert in Profit & Loss Management and adept at Leadership & Team Development, I've significantly boosted customer satisfaction and retention. My strategic planning skills and ability to mentor teams have driven substantial growth and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Pollo Tropical
10.2022 - Current
- Oversee daily operations of 30 locations, ensuring alignment with corporate standards and goals across Broward, Palm Beach, and Southwest Florida regions
- Direct a team of 4 Area Managers and 1000+ employees, providing leadership, training, and mentoring to enhance team performance and reduce turnover
- Managed P&L for multiple sites, increasing overall regional profitability through cost control measures, and improving operational efficiencies
- Develop and implement region-wide initiatives to improve food quality, service standards, and customer satisfaction
- Spearhead the rollout of new menu items and promotions across all locations
- Conduct regular site visits to ensure compliance with health, safety, and labor regulations, consistently maintaining above-average inspection scores
- Establish and maintain strong relationships with suppliers and vendors
Area Manager
Pollo Tropical
, FL
04.2022 - 10.2022
- Managed operations for 11 restaurants within a designated geographic area, improving operational efficiency and driving top-line revenue growth
- Collaborated with local management teams to optimize staffing, scheduling, and inventory management
- Delivered comprehensive training and performance coaching to restaurant managers, ensuring alignment with corporate objectives and fostering a positive work environment
- Assisted with the development and execution of marketing strategies tailored to regional demographics, increasing sales and customer engagement
- Analyzed and improved operational processes, achieving an improvement in service speed and in customer satisfaction scores
Restaurant General Manager/Area Manager
Outback Steakhouse
New York City, FL
10.2013 - 02.2022
- Led a high-volume restaurant, managing a team of 50+ employees while consistently meeting or exceeding sales and profitability targets
- Implemented strategies to enhance guest experiences, resulting in an increase in customer loyalty and boost in overall sales
- Managed day-to-day operations, including inventory control, staffing, training, and budgeting, maintaining operational excellence and a high standard of service
- Spearheaded cost-cutting initiatives that reduced food and labor costs increasing profitability
Education
Bachelor of Arts - Pre-Law/History
Concordia College
Bronxville, NY01.2008
Skills
- Multi-unit Restaurant Operations
- Profit & Loss Management
- Staff Recruitment & Training
- Budgeting & Financial Analysis
- Strategic Planning & Execution
- Inventory Control & Cost Reduction
- Compliance & Safety Standards
- Customer Satisfaction & Retention
- Leadership & Team Development
- Vendor & Supplier Relations
- Marketing & Brand Development
- Crisis Management & Problem Resolution
- Restaurant Management Software (Toast, Aloha, MICROS)
- MS Office Suite (Excel, PowerPoint, Word)
- Labor Scheduling Software (eg, HotSchedules, Teamworx)
- Financial Management Tools (eg, Mirus)
Certification
ServSafe Food Safety Certification
References
Available upon request.
Technologicalskills
- Restaurant Management Software (Toast, Aloha, MICROS)
- MS Office Suite (Excel, PowerPoint, Word)
- Labor Scheduling Software (e.g., HotSchedules, Teamworx)
- Financial Management Tools (e.g., Mirus)
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Regional Director of Operations
Pollo Tropical
10.2022 - Current
Area Manager
Pollo Tropical
04.2022 - 10.2022
Restaurant General Manager/Area Manager
Outback Steakhouse
10.2013 - 02.2022
Bachelor of Arts - Pre-Law/History
Concordia College
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