Prakriti Sen
Santa Clara,California
Summary
Results-driven Director of Operations with over 15 years of experience in business operations, strategic leadership, and multi-unit restaurant management. Extensive background in scaling restaurant operations, driving profitability, and optimizing customer experiences. Adept at leading high-performance teams, implementing cost-saving initiatives, and ensuring compliance with health and safety regulations. Passionate about bringing innovative solutions to fast-casual dining to enhance operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Director of Operations
Ascend Technology Inc.
01.2024 - Current
- Led cross-functional teams to optimize operations and maximize efficiency, ensuring seamless execution across multiple locations
- Implemented financial controls to improve cost efficiency, increasing overall profitability
- Managed vendor relationships, negotiating contracts to ensure quality, cost-effectiveness, and reliable supply chain management
- Developed operational strategies that enhanced workforce productivity and streamlined processes
- Fostered a high-performance culture through training, coaching, and performance management
Head of Production & Operations
Krishna Food Factory (Choc’n’Cheese, The Backyard Bar-B-Q and Aung Bong Chong)
03.2013 - Current
- Spearheaded all facets of production and restaurant operations, driving efficiency and service excellence
- Designed and executed strategic menu innovations, introducing high-margin items tailored to evolving market trends
- Established and enforced standardized operating procedures across kitchen, service, and supply chain operations to ensure consistency and quality
- Led procurement and vendor negotiations, optimizing supply chain logistics to reduce costs while maintaining premium product standards
- Directed the hiring, training, and development of restaurant staff, fostering a team-driven culture focused on superior customer service and operational excellence
- Developed and monitored key performance indicators (KPIs) to evaluate operational efficiency, customer satisfaction, and financial performance, implementing corrective actions as needed
- Orchestrated marketing initiatives and promotional campaigns to drive brand visibility and increase customer retention
- Implemented rigorous food safety and sanitation protocols, ensuring compliance with local and national health regulations
- Expanded operations by evaluating potential new locations and overseeing seamless new store openings
Senior Business Operations Manager
Ascend Technology Inc.
10.2021 - 01.2024
- Led global operations, optimizing business processes and increasing efficiency
- Managed financial planning, cost control, and performance tracking to enhance operational outcomes
- Developed strategic partnerships and streamlined workflows for improved business operations
Business Development Manager
Ascend Technology Inc.
03.2019 - 09.2021
- Focused on client acquisition, financial planning, and event execution to drive business growth
- Implemented HR and talent acquisition strategies to build high-performing teams
Head of Client Acquisition & Business Development
2Pi Consultancy Services
09.2007 - 02.2013
- Led a team to deliver top-tier recruitment services to national clients, securing partnerships with major corporations
- Developed strategic sales initiatives, driving market expansion and revenue growth
- Managed client relationships, ensuring satisfaction and long-term engagement
Relationship Manager - Corporate Banking
Standard Chartered Bank
10.2006 - 08.2007
- Managed a portfolio of high-value corporate clients, driving business growth and financial performance
- Developed customized banking solutions, increasing client retention and revenue
Agency Sales Manager
Reliance Life Insurance Limited
02.2006 - 09.2006
- Led a team of financial advisors, driving sales growth and expanding market presence
- Implemented sales strategies that increased client acquisitions and policy renewals
Manager Retentions - AP Circle
Prateeksha Credit Factors
09.2004 - 01.2006
- Managed a team handling over 5000 accounts monthly, achieving a 25% retention rate
- Led customer service initiatives, improving customer satisfaction and reducing churn
Sales Associate
DELL India International Services Pvt. Ltd.
09.2003 - 06.2004
- Managed inbound sales, consistently exceeding targets and driving revenue growth
- Received recognition as Marketing Champion and DFS Champion for outstanding performance
Education
Master of Business Administration (MBA) - Finance
Monad University
Skills
- Multi-Unit Restaurant Operations
- Strategic Business Development
- P&L and Financial Oversight
- Vendor and Supply Chain Management
- Team Leadership & Talent Development
- Customer Experience Optimization
- Food Safety & Compliance
- Data-Driven Decision Making
- Expansion & New Store Openings
- Restaurant POS & Inventory Management Systems
- Financial & Budgeting Software (QuickBooks)
- HR & Workforce Planning Tools (Ceipal)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Websites
Technical And Operational Skills
- Restaurant POS & Inventory Management Systems
- Financial & Budgeting Software (QuickBooks)
- HR & Workforce Planning Tools (Ceipal)
- CRM Software (Salesforce)
- Food Safety & Health Regulations Compliance
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Director of Operations
Ascend Technology Inc.
01.2024 - Current
Senior Business Operations Manager
Ascend Technology Inc.
10.2021 - 01.2024
Business Development Manager
Ascend Technology Inc.
03.2019 - 09.2021
Head of Production & Operations
Krishna Food Factory (Choc’n’Cheese, The Backyard Bar-B-Q and Aung Bong Chong)
03.2013 - Current
Head of Client Acquisition & Business Development
2Pi Consultancy Services
09.2007 - 02.2013
Relationship Manager - Corporate Banking
Standard Chartered Bank
10.2006 - 08.2007
Agency Sales Manager
Reliance Life Insurance Limited
02.2006 - 09.2006
Manager Retentions - AP Circle
Prateeksha Credit Factors
09.2004 - 01.2006
Sales Associate
DELL India International Services Pvt. Ltd.
09.2003 - 06.2004
Master of Business Administration (MBA) - Finance
Monad University
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