IVAN RODRIGUEZ
Ruidoso,NM
Summary
Team-oriented with excellent interpersonal skills and attention to detail. Self-Motivated and highly reliable person positioned to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic.
Overview
12
12
years of professional experience
Work History
Phlebotomist
TriCore
Ruidoso, NM
01.2023 - Current
- Prepared samples for analysis using standard laboratory procedures and protocols.
- Assisted in conducting experiments following established methodologies and guidelines.
- Documented experimental results and maintained accurate records in lab notebooks.
- Collected blood samples using proper techniques and equipment.
- Ensured patient comfort and safety during blood draw procedures.
- Assisted in training new staff on phlebotomy protocols and practices.
- Collaborated with healthcare teams to coordinate patient care processes.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Assisted in the training of new phlebotomists.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Business Administrator
A+ Seamless Gutters
Ruidoso, NM
04.2016 - Current
- Plan, coordinate and control daily operations of sales, financial management and human resources.
- Manage office operations, scheduling and inventory audits.
- Implemented business processes to streamline daily operations and increase efficiency.
- Fostered client and vendor relationship building through consistent and effective communication.
- Established and maintained effective communication between business units and senior management.
- Documented business requirements, functional specifications and training procedures.
- Represented company at industry meetings, conferences and trade shows.
- Drafted management reports, budgets and year-end shareholder report.
- Provided strategic oversight of marketing plans and input on product roadmap.
- Optimized profit and growth opportunities to increase performance outcomes and direct business transformations.
- Reduced accounting errors by revising financial reporting and reconciliation processes.
Mortician Assistant
LaGrone Funeral Chapel
Ruidoso, NM
06.2022 - 01.2023
- Prepared deceased individuals for funeral services with care and dignity.
- Collaborated with families to plan personalized memorial services.
- Managed all aspects of embalming procedures using industry-standard techniques.
- Coordinated transportation of remains to various locations as needed.
- Coordinated with local cemetery personnel regarding burial or cremation details.
- Worked closely with medical examiners in determining cause of death.
- Oversaw filing of legal documents.
- Prepared death certificates and drafted obituaries.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
Store Manager
Pecos Valley Production
Ruidoso, NM
03.2021 - 04.2022
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Maintains statistical reports of daily operations.
- Provides effective communication to management regarding activities, status and progress.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Handle large volume of cash with high accuracy and security each day.
- Reports building maintenance needs, including but not limited to minor repair work and managing necessary contractors such as IT, cleaners plumbers, painters, etc.
- Manages and collects potential new hire applications.
- Oversee all aspects of the dispensary operation including opening/closing the safe, completing product inventory, managing BioTrack, and completing all cash tracking forms.
- Set an example for all other employees in all manner of composure, presentation, and positive customer service.
- Oversee and approve all transactions, sales and customer discounts according to company policy.
- Report any incidents to the proper authority including the Dispensary Manager, Corporate Management, NMDOH, Public Service, or BioTrack representatives.
- Ensure all patients show required NMDOH documents.
- Ensure HIPAA Compliance by protecting any patient data.
- Provide patients/caregivers with up to date educational information on trends in medical cannabis field, and provides patients with information regarding the benefits, risks and possible side effects of medical cannabis.
- Accurately enter daily inventory counting in Bio Track.
- Reconcile registers at the end of the night.
- Properly refuse medical cannabis to patients that appear to be abusing medical cannabis, which includes recognizing signs of impairment and abuse.
- Create, run and analyze BioTrack reports for satisfactory and efficient operations i.e. inventory and patient trends.
- Maintain statistical report of daily operations.
Sales Consultant
Verizon Wireless
Ruidoso, NM
02.2020 - 02.2021
- Provided advice to customers regarding suitable product selection.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Priced out products upon request of customers.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Introduced customers to new offerings and updated accounts.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Social Media Marketer
Pavelka's
Ruidoso, NM
07.2019 - 11.2019
- Collaborated with content contributors to build optimization strategies.
- Monitored metrics such as redirects, click and bounce rates and other KPIs to proactively optimize campaigns.
- Tracked website analytics and reported findings to clients.
- Wrote and uploaded blog posts and articles to drive traffic to client sites.
- Managed customer digital marketing strategies to meet client goals and objectives.
- Monitored multiple databases to keep track of all company inventory.
- Served as main point of contact for clients, answering questions and responding to messages.
- Grew organic search traffic for clients.
- Prepared and presented reports every week to update stakeholders about success of each strategy.
Processing Supervisor
Victoria's Secret
Las Cruces, NM
09.2016 - 06.2019
- Improved tracking of locomotive material expenses by numbers.
- Create attractive product displays to enhance customer experience and boost sales.
- Provide expert product and service information.
- Maintain visually appealing and effective displays for the entire store.
- Train employees on the ins and outs of their daily duties.
- Deliver a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale.
- When assigned to floorset activity: Executes floorset proficiently.
- Understands and adheres to brand standards.
- Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment.
Assistant Manager
Circle J BBQ
Ruidoso, NM
03.2014 - 08.2017
- Greeting customers.
- Offering suggestions and recommendations.
- Cleaning tables and dining area/ setting tables.
- Processing payments.
- Fulfilled managerial duties as required and trained new hires in organizational procedures and roles.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
Sales Associate
Hollister Co
Las Cruces, NM
08.2015 - 12.2015
- Knowledge about floor product.
- Cash register routines.
- Closing recovery.
- Engaged with customers and clients to increase sales performance.
- Educated customers on product and service offerings.
Education
Bachelor of Arts - Business
New Mexico State University
Las Cruces, NMRuidoso High School -
RHS
Ruidoso, NMSkills
- Bilingual
- Computer software knowledge
- Communication skills
- Fast learner
- Friendly
- Helpful
- Attention to detail
- Selling skills
- Problem solving
- Adaptability
- Collaboration
- Strong work ethic
- Time management
- Critical thinking
- Self-confidence
- Handling pressure
- Excellent communication
- Positive learning process
- Training and development
- Decision making
- Self-motivation
- Conflict Resolution
- Leadership
- Orientating and training
- Business development understanding
- Merchandising
- Staff training and development
Accomplishments
- Employee of the month for Presbyterian
References
- Stacy Byington, Self employed, Accountant, Aspen Business Service, 575-937-3259
- Damaris Galarza, Merchandising Manager, Victoria's Secret, 915-356-8158
- Doraelena Hidalgo, Self employed, 575-937-8923
Languages
- Spanish
- English
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Phlebotomist
TriCore
01.2023 - Current
Mortician Assistant
LaGrone Funeral Chapel
06.2022 - 01.2023
Store Manager
Pecos Valley Production
03.2021 - 04.2022
Sales Consultant
Verizon Wireless
02.2020 - 02.2021
Social Media Marketer
Pavelka's
07.2019 - 11.2019
Processing Supervisor
Victoria's Secret
09.2016 - 06.2019
Business Administrator
A+ Seamless Gutters
04.2016 - Current
Sales Associate
Hollister Co
08.2015 - 12.2015
Assistant Manager
Circle J BBQ
03.2014 - 08.2017
Bachelor of Arts - Business
New Mexico State University
Ruidoso High School -
RHS