Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivan Romero

Milwaukee,WI

Summary

Motivated and hands-on professional seeking a position in the Information Technology field or a related field that offers growth opportunities. A proactive self-starter with a strong desire to contribute to the company’s success. Excels both independently and as part of a collaborative team to deliver results, drive continuous improvement, and provide valuable technical support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Wireman (Construction)

Uihlein Electric
Brookfield, WI
04.2025 - Current
  • Install electrical wiring, conduit systems, fixtures, and components for new builds or renovations.
  • Read and interpret blueprints, schematics, and electrical diagrams to plan wiring layouts accurately.
  • Utilize tools such as wire strippers, conduit benders, and power drills to perform tasks efficiently.
  • Follow safety protocols and electrical codes to ensure compliance and safe work environments.
  • Installed electrical systems in compliance with safety standards.
  • Conducted wiring repairs and troubleshooting for various electrical components.
  • Designed and deployed structured cabling systems for reliable, scalable network performance.
  • Supported data center infrastructure, including power and HVAC, for mission-critical environments.
  • Implemented integrated technology solutions encompassing security, AV, and telecommunications.

DJ / Owner

DJ Fantazma Entertainment LLC
Milwaukee, WI
01.2014 - Current
  • Curated playlists tailored to diverse audiences and event themes.
  • Operated sound equipment, ensuring optimal audio quality during performances.
  • Select and mix recorded music to entertain audiences at live events.
  • Create playlists, set up and operate sound equipment, and engage with audiences through announcements and requests.
  • Troubleshoot and resolve technical issues during events.
  • Coordinate and host events, manage logistics, and promote services via social media.
  • Maintain strong client relationships and ensure customer satisfaction.
  • Customized DJ equipment configurations based on individual event requirements and space restrictions.

Service Representative (Temporary/Contract)

Thompson Safety
09.2023 - 12.2024
  • Delivered on-site service and maintenance for first aid, safety, and fire protection products.
  • Installed safety equipment and educated customers on product use and compliance.
  • Partnered with sales teams to identify upsell opportunities and expand service coverage.
  • Traveled to various customer locations to ensure proper service and satisfaction.

Customer Service Representative

Strauss Logistics
01.2022 - 06.2023
  • Delivered excellent customer support and communication throughout the order-to-payment process.
  • Entered and verified orders using ERP systems; coordinated with accounting and sales teams.
  • Resolved product and delivery issues, improving customer satisfaction.
  • Maintained accurate reports and documentation.

Shipping & Receiving Lead

02.2018 - 01.2022
  • Supervised a team of 14 employees to ensure efficient warehouse operations.
  • Managed shipments, maintained inventory, and ensured safety compliance.
  • Operated forklifts and pallet jacks to load/unload merchandise.
  • Trained staff on proper handling and safety protocols in warehouse environment.

Service & Technology Tech

Office Depot
01.2014 - 02.2018
  • Assisted customers and delivered excellent service through effective communication and problem-solving.
  • Answered customer questions and resolved basic technical and product-related issues.
  • Installed mobile electronic components, desktop computers, printers, and related applications according to company procedures.
  • Supported the printing department with daily operations, including graphic design and desktop publishing projects.
  • Provided initial technical support and troubleshooting assistance to customers in-store.
  • Ensured all technology displays were properly configured and functional for customers.
  • Assisted with inventory management, product setup, and maintaining clean, organized work areas.
  • Collaborated with team members to meet sales and service goals.

Summer Tech Intern

Milwaukee City Hall
06.2009
  • Served as the first point of contact for technical support and managed help desk tickets.
  • Provided basic technical assistance to users by responding to inquiries and troubleshooting issues via phone and email.
  • Escalated complex problems to higher-level support teams when necessary.
  • Other duties assigned: clerical work, data entry, records management, and assistance with mailroom operations and research tasks.

Education

Bachelor of Science - Information Technology

University of Wisconsin–Milwaukee
Milwaukee, WI
05-2014

Certificate - Digital Arts and Culture

University of Wisconsin–Milwaukee
Milwaukee, WI
05-2014

High School Diploma -

West Allis Central High School
West Allis, WI
05-2009

Skills

  • Microsoft Office 365 Excel Google Workspace
  • ERP & Inventory Systems Data Entry
  • Computer Hardware & Software Support WIN OS
  • Graphic Design & Digital Media (Canva)
  • Bilingual: English / Spanish
  • Customer Service & Communication
  • Problem Solving & Troubleshooting
  • Organization & Flexibility
  • Teamwork & Collaboration
  • Adaptability & Continuous Learning

Certification

CPR Certified

Timeline

Wireman (Construction)

Uihlein Electric
04.2025 - Current

Service Representative (Temporary/Contract)

Thompson Safety
09.2023 - 12.2024

Customer Service Representative

Strauss Logistics
01.2022 - 06.2023

Shipping & Receiving Lead

02.2018 - 01.2022

DJ / Owner

DJ Fantazma Entertainment LLC
01.2014 - Current

Service & Technology Tech

Office Depot
01.2014 - 02.2018

Summer Tech Intern

Milwaukee City Hall
06.2009

Bachelor of Science - Information Technology

University of Wisconsin–Milwaukee

Certificate - Digital Arts and Culture

University of Wisconsin–Milwaukee

High School Diploma -

West Allis Central High School
Ivan Romero