Ivan Romero
Milwaukee,WI
Summary
Motivated and hands-on professional seeking a position in the Information Technology field or a related field that offers growth opportunities. A proactive self-starter with a strong desire to contribute to the company’s success. Excels both independently and as part of a collaborative team to deliver results, drive continuous improvement, and provide valuable technical support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wireman (Construction)
Uihlein Electric
Brookfield, WI
04.2025 - Current
- Install electrical wiring, conduit systems, fixtures, and components for new builds or renovations.
- Read and interpret blueprints, schematics, and electrical diagrams to plan wiring layouts accurately.
- Utilize tools such as wire strippers, conduit benders, and power drills to perform tasks efficiently.
- Follow safety protocols and electrical codes to ensure compliance and safe work environments.
- Installed electrical systems in compliance with safety standards.
- Conducted wiring repairs and troubleshooting for various electrical components.
- Designed and deployed structured cabling systems for reliable, scalable network performance.
- Supported data center infrastructure, including power and HVAC, for mission-critical environments.
- Implemented integrated technology solutions encompassing security, AV, and telecommunications.
DJ / Owner
DJ Fantazma Entertainment LLC
Milwaukee, WI
01.2014 - Current
- Curated playlists tailored to diverse audiences and event themes.
- Operated sound equipment, ensuring optimal audio quality during performances.
- Select and mix recorded music to entertain audiences at live events.
- Create playlists, set up and operate sound equipment, and engage with audiences through announcements and requests.
- Troubleshoot and resolve technical issues during events.
- Coordinate and host events, manage logistics, and promote services via social media.
- Maintain strong client relationships and ensure customer satisfaction.
- Customized DJ equipment configurations based on individual event requirements and space restrictions.
Service Representative (Temporary/Contract)
Thompson Safety
09.2023 - 12.2024
- Delivered on-site service and maintenance for first aid, safety, and fire protection products.
- Installed safety equipment and educated customers on product use and compliance.
- Partnered with sales teams to identify upsell opportunities and expand service coverage.
- Traveled to various customer locations to ensure proper service and satisfaction.
Customer Service Representative
Strauss Logistics
01.2022 - 06.2023
- Delivered excellent customer support and communication throughout the order-to-payment process.
- Entered and verified orders using ERP systems; coordinated with accounting and sales teams.
- Resolved product and delivery issues, improving customer satisfaction.
- Maintained accurate reports and documentation.
Shipping & Receiving Lead
02.2018 - 01.2022
- Supervised a team of 14 employees to ensure efficient warehouse operations.
- Managed shipments, maintained inventory, and ensured safety compliance.
- Operated forklifts and pallet jacks to load/unload merchandise.
- Trained staff on proper handling and safety protocols in warehouse environment.
Service & Technology Tech
Office Depot
01.2014 - 02.2018
- Assisted customers and delivered excellent service through effective communication and problem-solving.
- Answered customer questions and resolved basic technical and product-related issues.
- Installed mobile electronic components, desktop computers, printers, and related applications according to company procedures.
- Supported the printing department with daily operations, including graphic design and desktop publishing projects.
- Provided initial technical support and troubleshooting assistance to customers in-store.
- Ensured all technology displays were properly configured and functional for customers.
- Assisted with inventory management, product setup, and maintaining clean, organized work areas.
- Collaborated with team members to meet sales and service goals.
Summer Tech Intern
Milwaukee City Hall
06.2009
- Served as the first point of contact for technical support and managed help desk tickets.
- Provided basic technical assistance to users by responding to inquiries and troubleshooting issues via phone and email.
- Escalated complex problems to higher-level support teams when necessary.
- Other duties assigned: clerical work, data entry, records management, and assistance with mailroom operations and research tasks.
Education
Bachelor of Science - Information Technology
University of Wisconsin–Milwaukee
Milwaukee, WI05-2014
Certificate - Digital Arts and Culture
University of Wisconsin–Milwaukee
Milwaukee, WI05-2014
High School Diploma -
West Allis Central High School
West Allis, WI05-2009
Skills
- Microsoft Office 365 Excel Google Workspace
- ERP & Inventory Systems Data Entry
- Computer Hardware & Software Support WIN OS
- Graphic Design & Digital Media (Canva)
- Bilingual: English / Spanish
- Customer Service & Communication
- Problem Solving & Troubleshooting
- Organization & Flexibility
- Teamwork & Collaboration
- Adaptability & Continuous Learning
Certification
CPR Certified
Timeline
Wireman (Construction)
Uihlein Electric
04.2025 - Current
Service Representative (Temporary/Contract)
Thompson Safety
09.2023 - 12.2024
Customer Service Representative
Strauss Logistics
01.2022 - 06.2023
Shipping & Receiving Lead
02.2018 - 01.2022
DJ / Owner
DJ Fantazma Entertainment LLC
01.2014 - Current
Service & Technology Tech
Office Depot
01.2014 - 02.2018
Summer Tech Intern
Milwaukee City Hall
06.2009
Bachelor of Science - Information Technology
University of Wisconsin–Milwaukee
Certificate - Digital Arts and Culture
University of Wisconsin–Milwaukee
High School Diploma -
West Allis Central High School