Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Saldivar

Laguna Hills,CA

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

14
14
years of professional experience

Work History

Server /Food Runner

Montage
Laguna Beach, CA
04.2023 - Current
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Team Leader /Restaurant Server

Casa de sol c
Tustin, CA
02.2020 - 11.2023
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured compliance with all safety regulations in the workplace.

Server/Food Runner

Panini Kabob Grill
Aliso Viejo, CA
02.2011 - 09.2019
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

High School Diploma -

Laguna Hills High School
Laguna Hills, CA
06-2009

Skills

  • Customer service
  • Attention to detail
  • Table setting knowledge
  • Food running
  • Food and beverage pairings
  • Multitasking and organization
  • Exceptional customer service
  • Positive and professional

Languages

Spanish
Professional

Timeline

Server /Food Runner

Montage
04.2023 - Current

Team Leader /Restaurant Server

Casa de sol c
02.2020 - 11.2023

Server/Food Runner

Panini Kabob Grill
02.2011 - 09.2019

High School Diploma -

Laguna Hills High School

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