Summary
Overview
Work History
Education
Skills
Leadership
Timeline
Generic

Malia Larioza

Las Vegas,NV

Summary

Very dedicated and hard-working with history of meeting company goals utilizing consisted and organize practices. Also very skilled in working under pressure and adapting to new situations and challenges to best enhance my work as well as the brand. Works well within team settings. Always maintaining high level customer satisfaction bt smoothly resolving customer requests, needs and problems. I'm a very dependable candidate, successful at managing multiple priorities at a time and always trying to maintain a positive attitude. I'm an enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience

Work History

Food Expeditor/Food Runner/Server

Zippy's Restaurant
Las Vegas, NV
08.2023 - Current
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Informed management of any issues that arose while preparing or expediting orders.
  • Verified and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Cashier/Food Expeditor-QA/Food Runner

Buffalo Wild Wings
Las Vegas, NV
09.2022 - 08.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Responding to and finding ways to resolve customer complaints and concerns
  • Ensuring the efficient flow of orders from the kitchen to the servers
  • Bag all takeout orders according to standard, including proper bagging techniques, use of takeout checklist, and proper packaging,
  • Monitor ticket times, product holding times, and make corrections to ensure food quality and assurance

Medical Test Screener

World Back To Work
Las Vegas, NV
05.2022 - 05.2023
  • Performed swab antigen tests to patients before participating in their tournament
  • Answered any questions or concerns patients had regarding their results or Covid-19
  • Collected and inputted test results into the system in a timely manner
  • Thoroughly cleaned and sanitized testing/ screening station after every patient
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Wrote and executed eective functional tests and carried out exploratory testing to assess product performance
  • Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.

COVID Screener/Vaccinator

Inspire Diagnostics
Las Vegas, NV
05.2022 - 06.2022
  • Assist attendees to register and complete Covid-19 tests.(PCR and Antigen test)
  • Reviewed medical records and other documents for accuracy and completeness.
  • Assisted with recruiting efforts through various outreach activities such as community events, health fairs.
  • Scheduled appointments for participants based on availability of research staff and resources.
  • Organized paperwork according to established protocols and guidelines.
  • Worked collaboratively with other departments within the organization to ensure smooth operations of the recruitment process.
  • Ensured all employees/ attendees coming into events/ building are properly screened
  • Making sure all screening stations are fully sanitized
  • Maintain detailed logs of all daily screenings.

Hostess/Cashier

Zenshin Asian Restaurant
Las Vegas, NV
08.2021 - 06.2022
  • Greeting guests in a hospitable manner when entering the restaurant.
  • Communicated with servers, bussers, and management constantly about guests specifications and needs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Accurately taking to-go orders over the phone and in person
  • Verifying Covid-19 vaccination and temperature with guests upon entrance to the restaurant
  • Used a POS system to enter orders, process payments and issue receipts.

Clerk's Helper/Floral Assistant/Holiday Gift Maker

Gelson's Markets
Irvine, CA
08.2020 - 01.2021
  • Attend to the needs of every customer and ensure a top quality shopping experience
  • Providing assistance to the checker by bagging the customer's purchases
  • Making custom gift baskets upon customers requests in person and or over the phone
  • Maintaining the inventory of the seasonal gift baskets and creating new baskets every week
  • Creating new floral arrangements and bouquets for display and upon customers request
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.

Hostess

Chili's Inc
Irvine, CA
12.2019 - 03.2020
  • Welcome and escort guests to their assigned table
  • Ensure tables are clean and property set to correct table standards of the restaurant
  • Manage waiting lists for guests eectively and eciently to maintain low wait time to be seated
  • Notified manager about any restaurant problems and or if guests are in need of assistance if their questions were not answered
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Supported servers, food runners and bussers with keeping the dining area ready for every guest.

Education

High School Diploma -

Portola High School
06.2020

Some College (No Degree) - Medical Radiologic Technology

College of Southern Nevada
Las Vegas, NV

Skills

  • Time Management
  • Quality Control
  • Customer Service
  • Food Safety/Quality Standards
  • Production Efficiency
  • Telephone Skills
  • Safe Alcohol Service
  • Food and Beverage Service
  • Microsoft Windows
  • ID/Insurance Verification
  • Money Handling
  • Product Knowledge
  • Teamwork and Collaboration
  • Medical terminology proficiency
  • Data Collection

Leadership

Leader in Training

 Irvine, CA

06/2016-08/2016

  • Oversaw roughly 30 children from ages 3 to 5 years old.
  • Engages children in educational activities instructed by the park staff.
  • Provided administrative support such as filing documents, forms and restocking office supplies.

Children's Ministry Coordinator

 Irvine, CA

June 2015-June 2019

  • Oversaw roughly 100 children
  • Help Engage children to learn more about the bible
  • Provide support to other staff members to help organize children to where they need to be.

Timeline

Food Expeditor/Food Runner/Server

Zippy's Restaurant
08.2023 - Current

Cashier/Food Expeditor-QA/Food Runner

Buffalo Wild Wings
09.2022 - 08.2023

Medical Test Screener

World Back To Work
05.2022 - 05.2023

COVID Screener/Vaccinator

Inspire Diagnostics
05.2022 - 06.2022

Hostess/Cashier

Zenshin Asian Restaurant
08.2021 - 06.2022

Clerk's Helper/Floral Assistant/Holiday Gift Maker

Gelson's Markets
08.2020 - 01.2021

Hostess

Chili's Inc
12.2019 - 03.2020

High School Diploma -

Portola High School

Some College (No Degree) - Medical Radiologic Technology

College of Southern Nevada

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Malia Larioza