Ivan Sanchez
Chaparral,NM
Summary
Service Advisor with a proven track record at Happy Trailers, consistently exceeding sales targets and improving customer satisfaction through effective communication and meticulous attention to detail. Expertise in scheduling repairs and collaborating with teams to provide high-quality service recommendations. Strong ability to build and maintain lasting client relationships, contributing to overall business success.
Overview
6
6
years of professional experience
Work History
Service Advisor
Happy Trailers
14890 Montana Ave
08.2024 - 08.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Welding Fabricator / Mechanic
MTS Mobile Tech Services
14720 Montana Ave
11.2019 - 2024
- Achieved consistent weld quality through meticulous material preparation and execution detail.
- Advanced welding techniques, including MIG, stick welding, and plasma cutting.
- Performed precise cuts, bevels, and welds on various metals to enhance overall quality.
- Completed complex fabrication projects with accuracy, ensuring adherence to client specifications.
- Reduced material waste by measuring and cutting materials precisely for each project.
- Resolved design issues proactively during fabrication to maintain project timelines.
- Mentored junior welders in techniques for achieving high-quality results.
- Maintained clean work area and adhered to safety guidelines to prevent accidents.
Education
Willow Glen High School
San Jose, CASecurity Level 3
El Paso Community College
El Paso, TX06.2007
Skills
- Customer service excellence
- Computer proficiency
- Multitasking and organization
- Strong work ethic
- Active listening
- Attention to detail
- Data processing
- Repairs scheduling
- Data entry
- Maintenance reporting
- Team collaboration
- Office equipment expertise
- Microsoft Office suite
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Happy Trailers
08.2024 - 08.2025
Welding Fabricator / Mechanic
MTS Mobile Tech Services
11.2019 - 2024
Willow Glen High School
Security Level 3
El Paso Community College